Charles Matthews

Experience

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  Choice Books Of NOVA

  Jun 2008 - Nov 2015

  Sales/Service Representative

  Interacted with Large scale retail customers (Walmart,Walgreens,Publix and many other retail stores) and provided them with service according their cliental. Communicate with the customers via emails and telephonic calls. Answer their queries regarding availability of books, book reviews, new launches, price of books, etc.Respond to consumer complaints for damaged books. Provide them with replacement or compensation for the same.Inventory and Accounting ResponsibilitiesMaintain a record of the books sold every day. Update the stocks accounts with the number of total sales on that date.Prepare daily, weekly, and monthly records for purchases, sales, and stocks and submit them to the Corporate.Check the stock of books in the stores. Make a note of the books that need to be replaced. Place purchase orders with the vendors or publishing houses and complete the procedure for delivery of books.Advertising and Marketing ResponsibilitiesOrganizational and Maintenance ResponsibilitiesCategorize books into several sections of children's specials, fiction, non-fiction, autobiography, mythological, mystery, etc., and organize them well on the shelves.Train new salespersons on marketing skills. Help them resolve customer queries.Ensure the store premise is kept clean at all times. Remove the books that are torn, spoilt, or have yellowed over the time. Show less

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  Bridgewater Coffee Company

  Jan 2017 - now

  Owner
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  Merge Coffee Company

  Apr 2017 - now

  Founder

  We have one united goal: provide great coffee to all people at every stage of life.