Vanessa Passi

Experience

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  JB Richards,Turismo Corp.,Câmbio,Operadora de Intercâmbio Cultural

  Mar 2010 - Nov 2011

  Student Exchange Specialist

  In this role, I was responsible for sourcing products and destinations to meet students’ demands and expectations; meeting with travel partners such as language schools, Universities, airlines and hotels; and overall dealing with customer enquiries and providing sound information regarding possible travel solutions and itineraries.

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  Caravel Corporate Finance

  Feb 2014 - Sept 2015

  Marketing Administrative Assistant

  • Assisted in preparing invoices, writing reports, presentations, and email templates.• Prepared market research for partners, executives, and potential clients.• Coordinated travel arrangements for partners and executives.• Managed partners' and executives’ daily schedules and itineraries. • Coordinated meetings, interviews, events, and other similar activities, often across different time zones.

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  ECC IDIOMAS (English Culture Center)

  May 2014 - Sept 2015

  English Second Language Teacher

  • Taught from basic to advanced levels of English according to the school methodology. • Personalized English teaching methods and programs to meet the needs of each student.• Planned, prepared, and delivered lessons ensuring a dynamic and engaging approach.• Graded students’ work and provided appropriate feedback.

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  Metro Hotel Marlow Sydney Central

  Dec 2015 - Mar 2020

  Duty Manager

  • Constantly evaluated customer satisfaction, ensuring employee interactions with guests are positive and up to standard.• Handled complaints and ensured a win-win resolution approach for both guests and the business.• Supported with rostering tasks based on hotel occupancy and business demand.• Oversaw property to ensure hotel facilities are neat and operational.• Filled out duty manager shifts as needed.

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  Chad Robinson Legacy Foundation

  Feb 2019 - May 2019

  Marketing Intern

  Planned, developed, and carried out a marketing strategy for Chad Robinson’s Foundation Beyond the Game Conference.• Coordinated marketing activities including public relations, special events management (Conference Launch), and promotions.• Communicated with sponsors and partners.• Designed a social media plan for the Conference as well as the Foundation itself.• Ensured website content is current and reflects the brand.• Reviewed weekly tasks and coordinated their distribution to team members, key stakeholders, and partners• Planned marketing meetings, agendas, and minutes. Show less

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  Boardriders

  Jun 2020 - Oct 2021

  Sales Assistant

  As a Sales Assistant, I consistently met and exceeded sales targets and Boardriders service standards, while maintaining high visual merchandising standards to keep the store appealing and well-organised. In collaboration with other team members, I also managed stock, participated in stock-takes, and ensured that inventory was handled efficiently and effectively.

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  Manly Pacific

  Apr 2021 - Dec 2023

  As a Front Office Supervisor, I consistently maintained high-quality guest services, particularly in managing arrivals, departures, and special requests, to ensure a memorable and exceptional experience for each guest. I also played a key role in training, onboarding, and developing team members, and contributed to policy development and the implementation of MGallery brand standards. Occasionally stepping in as Assistant Manager, I oversaw daily operations, ensuring a smooth collaboration among hotel departments, supported roster preparation, and addressed any immediate challenges or emergencies that arose. My efforts were recognized with the Heartist of the Quarter award for Q2 2023, reflecting my engagement and contributions to the team and my successful efforts in managing the Accor Live Limitless loyalty program. Show less

  • Front Office Supervisor

    Nov 2022 - Dec 2023

  • Guest Service Agent

    Apr 2021 - Nov 2022
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  Your Business Momentum

  Aug 2021 - Jan 2023

  Marketing Coordinator

  As a Marketing Coordinator, I developed and successfully rolled out Your Business Momentum’s (YBM) first digital marketing strategy, which included designing and implementing a marketing plan for promoting its services, events and webinars. My responsibilities included content creation, from designing and proofreading marketing materials for social media, blog posts, EDMs, flyers, and brochures, to positioning YBM’s coaches as industry authorities through strategic marketing initiatives. I also represented the company at industry events, fairs, and conferences, supporting directors in building relationships with strategic partners. The highlights of my role included developing and launching YBM's inaugural marketing strategy, launching the Momentum Grant initiative, and being recognized with the Momentum Player Award for Q3 2021 and the Oath Keeper Award at the YBM Team Awards 2022 for my exceptional achievements. Show less

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  Kaplan Business School

  Jan 2024 - Jan 2025

  Career Advisor

  In my role, I am responsible for developing a comprehensive careers services framework to enhance graduate employability for students at all levels. I provide personalised career counseling to students and alumni, helping them connect with relevant work opportunities while building a strong employer database. I am also responsible for designing and delivering a schedule of on-campus and online career events to support student development and boost engagement by collaborating across departments, implementing strategic initiatives to increase visibility and participation in Careers Central activities, and ensuring a holistic positive student experience. Show less

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  Charles Sturt University

  Jan 2025 - now

  Learning & Resources Coordinator