Andi Bestari

Experience

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  Performa Indonesia

  Jan 1996 - Jan 1999

  Research Executive

  Oversaw field supervision, tabulation, and interpretation of qualitative research data.

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  MCSB Systems

  Jan 2000 - Jan 2001

  Systems and Network Specialist

  Provided comprehensive system and infrastructure support for corporations, contributing to new infrastructure projects and implementations. Demonstrated expertise and adaptability by being assigned as an outsourced/out stationed engineer for infrastructure projects in Kuala Lumpur, Malaysia.

• 

  Ecsteksindo Sistem Pratama (Microsoft ADTP), Jakarta

  Feb 2000 - Apr 2000

  Project-based/Freelance IT Instructor

  Delivered system, networking, and infrastructure courses based on Microsoft Official Curriculum to corporate customers.

• 

  Lufthansa

  Jul 2000 - Oct 2000

  Freelance IT Consultant

  Provided ad-hoc desktop technical support for Lufthansa German Airlines.

• 

  McCann

  Dec 2000 - Mar 2001

  Freelance IT Consultant

  Served as the infrastructure migration and implementation consultant for McCann-Erickson Indonesia.

• 

  Bouygues Offshore (Bouygues Offshore Indonesia/Sofresid Engineering, PT)

  Jan 2001 - Jan 2002

  Systems Administrator

  Successfully managed and administered IT infrastructure, ensuring optimal performance and reliability. Additionally, provided effective supervision of IT service desk operations, ensuring timely issue resolution and exceptional user support.

• 

  Saipem

  Jan 2003 - now

  Directed comprehensive IT operations in Indonesia, overseeing two sites and leading diverse teams. Transformed ICT processes, ensuring compliance with ISO and SOX standards. Managed infrastructure and application projects, optimized vendor SLAs, and prepared budgets. Conducted risk assessments, ensured business continuity, and supported IT bids for new projects. Managed and administered IT infrastructure, serving as the IT referent for infrastructure-related matters across offices and vessels in the Asia Pacific region. Additionally, acted as the internal audit and compliance referent for IT within the Asia Pacific region offices Led the establishment and implementation of a new IT infrastructure design during the launch of the Saipem Singapore office. Successfully managed and maintained the IT infrastructure post-implementation, while overseeing the daily operations of the IT service desk to ensure optimal user support. Successfully managed and maintained the IT infrastructure for the Engineering Department, ensuring optimal performance and reliability. Provided effective supervision of the IT service desk, resulting in efficient issue resolution and high-quality user support. Developed and implemented clear, comprehensive IT work instructions that adhered to ISO 9001 standards, promoting standardized processes and a commitment to continuous improvement in service delivery.

  • ICT Manager

    Jan 2010 - now

  • ICT Coordinator

    Aug 2008 - Dec 2009

  • Systems Network Administrator

    Dec 2006 - Aug 2008

  • Systems Administrator

    Jan 2003 - Dec 2006
• 

  Pizza Hut

  Jul 2003 - Aug 2003

  Freelance IT Consultant

  Served as the email system (Microsoft Exchange) migration consultant for Pizza Hut Indonesia.