
Neeraj Mishra
Technical Support

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About me
Atos - Consultant (MDM) | Ex-CNXian(Microsoft - EPS Engineer for Microsoft Intune.) | Ex-HCLite (Global Account Manager, MDM)
Education
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Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
2016 - 2019Bachelor of Computer Application Computer Science 6.2Activities and Societies: I was an active member of college fest and most of the group. For example - sports, fest and other Extra Curricular activities.
Experience

Onix Tech Care
Jan 2015 - Oct 2017Technical Support
HCL Technologies
Jun 2019 - Jun 2021Working as a crossed skilled Analyst in HCL Technologies IAM and MDM Intune.
Technical Support Analyst (Global Account Management
Jun 2019 - Jun 2021Global Account Manager
Jun 2019 - Jun 2021

Concentrix
Jun 2021 - Feb 2023Enterprise platform support Engineer for Microsoft IntuneWorking as Sr Advisor for Microsoft ( Intune).

Atos
Mar 2023 - nowConsultant
Licenses & Certifications
- View certificate

Customer Service: Call Control Strategies
LinkedInJun 2021 
ITIL Foundation Level
Skillsoft- View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInJun 2021 - View certificate

Building Rapport with Customers
LinkedInJun 2021 - View certificate

Microsoft Certified: Azure Fundamentals
MicrosoftJun 2023 - View certificate

Microsoft 365 Certified: Fundamentals
MicrosoftJun 2022 - View certificate

Customer Service: Handling Abusive Customers
LinkedInJun 2021 - View certificate

De-Escalating Intense Situations
LinkedInJun 2021 - View certificate

Customer Service Foundations
LinkedInJun 2021 - View certificate

Microsoft 365 Certified: Fundamentals
MicrosoftJun 2022 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJun 2021
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