Augusta Okafor

Experience

• 

  National Agency for the Control of AIDS

  Apr 2012 - May 2013

  Audit Assistant

  Created surveys to collect the information required for auditing processes. Monitored computerized and paper audit files. Consulted auditors to ascertain what kind of support actions were required. Retrieved data to help assistants and auditors finish jobs on schedule.

• 

  Pino - Rising Consulting Firm

  Mar 2013 - Mar 2016

  Research Staff Member

  Assisted the program manager and research coordinator with the administration, reporting, and creation of case report forms (CRFs), as well as the analysis and reporting of data. Simplified job instructions and created user-friendly checklists for data analysis, which resulted in an over 80% increase in new hire efficiency.

• 

  Zenith Bank Plc

  Jan 2016 - now

  Relationship Manager

  Established and preserved ties with clients to guarantee their satisfaction and steadfast allegiance. Developed and put into action plans to enhance client retention and grow the clientele. Worked together with cross-functional teams to guarantee that the needs of the customers were satisfied. Tracked client comments and put plans into action to raise customer happiness and service standards.