Claire Miles

Experience

• 

  Pro-ven

  Dec 2007 - Jan 2009

  Corporate Account coordinator
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  Edexcel & Pearson UK

  Jan 2009 - Aug 2013

  Events and Training Operations Advisor

  Main responsibility is to work with internal business units with Pearson UK to develop and deliver training programmes from an operational and logistics perspective.Liaise directly with the key stakeholders to develop the event strategy within their budget.Duties include:Organisation, contracting and event support for 2000 annual training events - face to face and online Managing and updating the service level agreements for each business unitEngaging with key stakeholders to highlight areas of operational risk, identifying weak areas of training and implementing new strategies to minimise the riskRecruitment, payment and performance management of contract staffBuilding relationships and expectations with third party suppliersRegistration management including external booking system and monitoring of email responses and bookings Preparation of event materials and administration materialsOn site event managementWeekly reporting for stakeholders including profit and loss statementsBudget management Analysing and reporting post event feedbackLine management of 3 team members Show less

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  UKHCA

  Aug 2013 - May 2014

  Events and Resources Specialist

  • Working on short-term contract and responsible to Membership and Marketing Director• Duties include evaluating the current offering and making recommendations for future training and operational activities• Training members and non-members ensuring information is relayed in a clear fashion• Keeping abreast of current trends in the home care field• Liaising with members and responding to queries in order to produce market ready training• Liaising with speakers in order to develop courses and materials• Marketing workshops by performing duties including email campaigns and promoting workshops on website and social media• Making improvements on the booking system and shaping the delegate experience to amplify customer experience and increase efficacy• Organising the annual conference for 250+ members and non-members• Performing sales duties; liaising with commercial and non-commercial members in order to sell sponsorship and exhibition space at the conference and increase company profitability• Liaising with speakers to set the agenda and theme of the day• Engaging with key suppliers to provide workshops and drop in clinics• Auditing and improving the manual and electronic booking systems to improve customer experience and efficacy• Managing marketing duties for the conference including email campaigns, updating the conference website; engaging with social media and media partners• Planning and working to deadlines in order to fulfil company objective• Increasing revenue by organising workshops and national conference Show less

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  Gartner

  Jun 2014 - now

  Gartner events organise 20 summits and 2 symposium for 400 to 10,000 delegates with 8 to 150 sponsors across the EMEA region.EMEA conference manager organising summits from 400 to 1200 delegates in UK, Germany and DubaiOverall event lead and full responsibility for all logistics onsiteAgenda planning with the program director including plotting venue room allocations

  • Director - Global Logistics Strategic Initiatives and Partnerships

    May 2023 - now

  • Conference Director

    Apr 2019 - May 2023

  • Senior Conference Manager

    Apr 2018 - Apr 2019

  • Conference Manager

    Jun 2014 - Apr 2018