Sivakumar Damodaran

Experience

• 

  Tata Consultancy Services

  Jun 2006 - now

  • Successfully delivered over 50+ Releases for BSS applications (from Scoping to Production Deployment)• Responsible for Delivery and Stakeholder Management• Accountable for utilisation tracking for Managed Service and deliver agreed capacity• Played a vital role in Ways of Working transformations like Waterfall to Agile• Conducting Scrum activities like Sprint planning, daily standup, sprint review and sprint retro.• Managing the interdependencies between the teams and ensuring they are aligned• Working with business priority owner to prioritize the backlog items• Conducting backlog refinements with team and ensuring on time estimation• Tracking the open defects and impediments for closure• Providing support during production release deployments• Conducting post deployment review with technical teams• Participate in CAB meetings to discuss release scope and/or roadblock• Weekly release status reporting• Continually work towards making improvements in the release process Show less • Operations KPI/SLA Management• Operational Risk and Audit Management• License, Asset, Access & Capacity Management• Release Implementation plan preparations and co-ordinations with various Internal/External teams. • Service Improvements and Value Adds• Internal and External Network Connectivity Establishments • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.• Release Roadmap Meeting with all the stakeholders.• Production and Non-Production Environments Management• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists• Data Refresh and Data Masking/Obfuscation Activities• Data Migration and Transition Activities• Technical Upgrade Project Management Show less • Responsible for business critical process like Rating, Billing, Payment and Collection Operations• SLA/KPI governance reviews with client stakeholders• Involved on design & implementation plan reviews with development team• Coordinating with business teams for all high severity production issues and ticket prioritizations.• Participating on Incident and Problem Management review meetings• Leading Data Migration and Transition activities• Responsible for incident queue monitoring and management• Performing Operational Acceptance Testing for various releases.• Business report generation as per the requirement• Product vendor management Show less • Meeting the SLA’s for Billing Operations• Involved in Tax, Usage Configurations and Testing• Handling Billing and Rating related issues• Handling Product and Package configurations and Testing• Development & Test Environment Creation and Management• Involved on design and implementation plan reviews with development team• Coordinating with business teams for all high severity production issues and ticket prioritizations.• Managing end to bill run activities like Invoice Generation, File Transfer to Print Vendor, E-bill Load, Sending e-bill Notifications to customer, Managing e-mail bounce back process, etc.• Configuration of Alerts and Monitoring for critical activities• Ticket queue monitoring and management• Performing Operational Acceptance Testing for various releases.• Business report generation as per the requirement• Product vendor management Show less

  • Technical Delivery Manager - Vodafone, United Kingdom

    Jul 2023 - now

  • Technical Delivery Manager - TalkTalk Group Plc, United Kingdom

    Jun 2018 - Jun 2023

  • Environment, Release & Operations Manager - TalkTalk Group Plc, United Kingdom

    Jun 2015 - May 2018

  • Billing Operations Manager - TalkTalk Group Plc, United Kingdom

    Feb 2011 - May 2015

  • Billing Operations Lead - Cable & Wireless Plc, United Kingdom

    Oct 2007 - Jan 2011

  • Billing Migration and Maintenance Analyst - Comverse USA

    Jun 2006 - Sept 2007