Mohammad Abdalrazaq - CBCA®

Experience

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  Extensya

  Sept 2012 - May 2013

  Customer Service Representatives

  Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs. Show less

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  VFS TasHeel International

  May 2013 - Feb 2016

  Customer Experience Expert

  Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc..Must act as a bridge between the company and its current market and future markets.Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.Help management in forthcoming products and discuss on special promotions.Review their own performance and aim at exceeding their targets.Record sales and order information and report the same to the sales department.Provide accurate feedback on future buying trends to their respective employers. Show less

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  Bank of Jordan

  Mar 2016 - Feb 2018

  Customer Service Officer

  Customer Service is not a department, it's everyone's job

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  Arab Bank

  Feb 2018 - May 2021

  Customer Relationship Officer (RT&CORP)

  Customer Service is not a department, it's everyone's job (Arab Bank)

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  Academy and schools of scientific fortune

  Jun 2021 - Jun 2022

  Relationship Manager
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  Bank of Jordan

  Jul 2022 - now

  SME's Assistant RM