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Bill Woo, AMP, MBA

Bill Woo, AMP, MBA

Senior Underwriter

location of Bill Woo, AMP, MBAZillow Home Loans, LLC

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  • Timeline

  • About me

    Develop and implement processes to exceed operational goals consistent with Zillow Mission Statement and Core Values

  • Education

    • Pepperdine Graziadio Business School

      -
      MBA Marketing

    • UCLA

      -
      BA Economics

    • University of Southern California

      -
      Master of Arts (M.A.) Communications Management

  • Experience

    • E*TRADE from Morgan Stanley

      Feb 2003 - Feb 2005
      Senior Underwriter

    • LendingTree

      Feb 2005 - Sept 2011
      FHA Underwriting Manager

      * Manage a team of 8 DE underwrites, 7 conventional underwriters and 3 junior underwriters* Identify areas of deficiencies and implement solutions to improve, production, quality and compliance* Maintain quarterly performance reviews and follow-up meetings to address any issues with staff members* Research and resolve any issues on the back end* Work with processing and sales partners to place borrowers in the appropriate loan programs

    • Discover Financial Services

      Sept 2011 - Sept 2015
      Underwriting Manager

      * Manage a team of 12-20 underwriters for FHA and conventional loan products.* Mentor and second sign new hires and underwriters newly upskilled with government designations* Solve issues with shipping and insuring department and work with HUD to resolve NOR issues * Provide updates to agency guidelines to the staff* Second sign for loans that required higher lending authority* Work with key stakeholders in moving the pipeline to funding

    • Rate

      Sept 2015 - Aug 2016
      Regional Underwriting Manager

      * Manage a team of LAPP, DE and Conventional underwriters dedicated to purchase transactions dedicated to the west regional call center and retail branches throughout the country* Execute departmental initiatives and benchmark best practices* Ensure that purchases closed on time with minimal issues* Review escalated credit decisions on VA and FHA loans on a daily basis* Develop and streamline process flow to maximize efficiency without compromising quality, production, and compliance* Maintain and manage an active underwriting pipeline Show less

    • LoanDepot

      Aug 2016 - Jul 2019
      Director Of Underwriting

      *Manage three managers and their respective teams that underwrite to VA, FHA and Conventional guidelines (staff of 42)*Lead projects to streamline process flow and efficiency*Review, coach and mentor managers on how to execute company CORE values*Evaluate individual team performance with the managers and apply discipline and performance improvement plans as needed, up to termination*Continuously create training modules to staff on agency updates and internal credit policy*Develop and implement reporting to track acceptable production, quality and turn time standards*Work with and communicate effectively with key business partners in processing, sales, quality and compliance*Review escalations from senior processing and sales leadership to assess layers of risk and provide recommendations or alternatives*Partner with customer service to resolve any issues or complaints that may arise from an underwrite*Interact with post close and find solutions on non-saleable loans Show less

    • Impac Mortgage Corp.

      Jul 2019 - May 2020
      VP Post Closing

    • New American Funding

      May 2020 - Oct 2020
      VP of Post Closing

    • Zillow Home Loans, LLC

      Oct 2020 - now
      Underwriting Manager

  • Licenses & Certifications

    • AMP

    • DE CHUMS

      HUD

    • VA SAR certified

      VA