James Long (ESAI)

Experience

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  C & G Motors

  Feb 1988 - Aug 1993

  • Carrying out and evaluating preventive maintenance schedules for all vehicles and mechanical equipment, either personally, or through outside vendors. • Overseeing and inspecting, adjusting and replacing necessary units and related parts in the performance of repair and maintenance work. • Overseeing and conducting repairs on brake, engine, electrical, fuel, hydraulic, transmission, ignition, air, exhaust, axle assemblies and related systems on all types of equipment. • Cutting and welding metal and performing light body repair, touch-up and related work. • Changing and repairing tyres and tubes. • Overseeing and evaluating the status of mechanical equipment and vehicles, and performing or scheduling needed repairs. • Overseeing and conducting various analyses and inspections of vehicles and mechanical systems to determine the most cost-effective means of maintenance, repair or replacement using a variety of diagnostic instruments and a variety of hand, electric, and air-driven tools. • Requisitioning equipment, spare parts, and supplies used for vehicle and mechanical system maintenance. • Providing emergency field assistance to disabled vehicles.• Maintaining records, preparing reports and other specialised maintenance records. Show less • Creating outstanding customer confidence in the service offered by retailer by ensuring a professional performance and exceptional commitment to customer care. • Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public. • Receiving customer enquiries by telephone and in person and successfully convert these into firm bookings. • Maximising service sales and profitability by selling core, value added and incremental products. Recording accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business. • Operating an effective workshop loading system adding incremental work where adequate resources exist. Facilitating the efficient operation of the workshop through the avoidance of non-revenue or diversionary activities, idle time and poor technician/operative utilisation. • Determining work procedures, preparing work schedules, and expediting work flow; studying and standardising procedures to improve efficiency and effectiveness of assigned work and Administrative operation.• Assuring that assigned areas of responsibility are performed within budget; assuring effective and efficient use of personnel, materials, facilities, and time. • Operating a motor vehicle to assist in carrying out the business of the organisation. Show less

  • Technician/Mechanic and Apprentice Mechanic

    Feb 1988 - Aug 1993

  • Service Adviser

    Feb 1988 - Aug 1993
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  James Long & Associates

  Aug 1993 - now

  Conducting scene-based investigations to enable accident reconstruction– Recording and gathering available physical evidence.– Preparing scene plans and perform time and distance studies.– Determining vehicle velocities, and – Ascertaining crush damage.Obtaining details regarding the background and circumstances surrounding the incident:– Interviewing people associated with the incident.– Reviewing Police reports and other documentation: e.g. Photographs, plans/drawings, operating manuals and maintenance records.Obtaining technical information:– Vehicle manufacturers, and – Equipment suppliersConsulting relevant standards/regulations, and technical literature for review.Providing preliminary verbal/written advice to clients/Judge:– Timely, and– From a layperson’s perspectiveTesting/examining vehicles/components.Preparing reports:– Brief letter style report, and/or – Detailed, illustrated report for the CourtMeeting with the involved parties to discuss the investigation:– Providing expert witness testimony in Court– Being cross-examined by a Barrister Show less

  • Managing Director

    Jun 1986 - now

  • Forensic Collision Investigator

    Aug 1993 - now
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  Motor Distributors Limited

  Aug 1993 - Jan 2002

  Implementing ISO 9002:1994 and Volkswagen Connective Registration System (TQM). ISO 9000 Auditor Trainer & ISO 9000 Lead Auditor• Coordinating with Technischer Überwachungs Verein (Certifying Body)• Representing the management during certification and surveillance audits• Promoting awareness of customer requirements• Preparing and revising the QMS documents (namely Quality Manual, Quality System Procedures and other documentations).• Ensuring the compliance of all the functions as per the ISO 9002:1994, ISO 9001:2000 and ISO 14001:1996 standards,• Preparing Management Review Meeting Schedule and conducting Management Review Meetings,• Preparing Audit schedules, Conducting Internal Audits, Conducting Audits of over-seas importers preparing audit reports, Writing Non-conformance reports,• Communicating to the Senior Management on Quality issues / Non-conformities & Audit reports,• Measuring & monitoring performance process,• Initiate necessary corrective and preventive action,• Creating ISO/Quality awareness for the organisation by internal trainings,• Periodic review of Quality Policy, and• Time to time review of all the functions, to check the effective implementation of Quality Management System. Show less Volkswagen & Audi product technical support, training, ISO9002:1994 coordination & implementation.• Providing learners with the technical skills and knowledge that will enable them to perform their current roles and adapt for future roles.• Understand the subject matter and identifying the learning objectives of prioritising learning needs in programme design. • Appreciating the functions and processes of learning and training.• Recognising different participant learning styles. • Developing and implementing appropriate assessment methods. • Evaluating different approaches to training. • Appreciating the importance of training on an individual, social and economic level. • Working effectively with a range of learner groups. • Designing, delivering and evaluating training programmes. • Preparing system training databases for training courses. • Reporting to the National Service Manager and interacting with the Human Resources (HR) department. Show less Recall Campaign Co-ordinator:• Liaising with Volkswagen/Audi AG in determining the nature of the defect and the estimated number of vehicles involved.• Evaluating the nature of the safety hazard involved,• Co-ordinating the actions planned to remedy the defect with the National Franchised Dealer Network.• Dealing with the influences of media reporting, customer concerns and legal matters arising.Aftersales Marketing:• Monitoring and actively evaluating market changes, as well as competitive activities, on a regular basis and report on findings to National service Manager and Aftersales Director.• Strategically analysing and monitoring market and competition focusing on regular price index positions, product spacing, specification and tactical support and pro-actively making recommendations to franchised competitive pricing, product offerings and positioning.• Providing relevant market and product information to Spare Parts and Sales Departments, and to provide communications to the Franchised Dealer Network.• Ensuring accuracy of all product related publications for internal and external users and that processes/systems are maintained to satisfy the interest of the directors.• Preparing data for decision makers and volume/planning meetings, financial reviews, board meetings, etc. Show less • Assisting the National Service Manager formulate and implement strategic After Sales management plan. • Providing telephone-based technical assistance to franchised dealer network.• Liaising with Volkswagen/Audi AG on product quality matters.• Drawing-up franchise contracts for new dealers and assigning geographical trading area.• Dealing with customer complaints, correspondence and queries.• Handling office administration – goods received, invoicing, etc.• Ordering and distributing tools, equipment, technical literature, protective clothing, and stationary.• Assisting the After Sales training function with course preparation and administration.• Delivering Information Technology (IT) Training to franchised dealer network. Show less

  • Quality Manager Volkswagen "Konzern" Brands, Lead ISO Auditor, ISO Auditor Trainer, ISO Coordinator

    Aug 1999 - Jan 2002

  • Personal Mechanic to the Aga Khan

    Jan 1998 - Jan 2002

  • Volkswagen/AudiTechnical Trainer

    Jan 1998 - Jan 2001

  • VW/Audi Product Technical Specialist

    Jan 1993 - Jan 2001

  • Volkswagen Audi Group (VAG) Technical Assistant

    Aug 1993 - Jan 1995
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  21st Century Transport Solutions

  Oct 2007 - now

  Managing Director

  Delivering aggressive sales and profit forecasts for the company as well as achieving revenue targets to local/European member stations.• Establishing S.M.A.R.T. performance goals that are tied to overall company strategy.• Developing on-going relationships with European Law Enforcement, Defence Force and Automotive Training Bodies.• Developing programmes and initiatives to create new business opportunities in the areas of automotive training and consultancy.

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  Dublin Institute of Technology

  Nov 2013 - now

  Terms of Reference for Sub-Committee of School Forum on Naming of the SchoolSchool of Spatial Planning and Transport Engineering (working title).REVISED DRAFT1 The sub-committee is asked to research, consider and recommend to the school forum, possible names for the school. There is no restriction on the number of options that is recommended. 2 The sub-committee is asked to include the following criteria in their considerations:• Adequate representation of disciplines within the school• Value of including keywords within the school name (e.g. for internet search engines)• Need to capture synergies and linkages between the disciplines in the school• Need to capture synergies between engineering and built environment• Practical value in terms of signage, letterheads, logo etc. • Usefulness in terms of external ‘branding’ and marketing. 3 The sub-committee is asked to provide a brief motivation (incl. advantages and disadvantages) for each school name option that is recommended. 4 It is proposed that James Long will be convener for the sub-committee. Show less

  • Lecturer

    Jan 1992 - now

  • Convener for Sub-Committee

    Nov 2013 - now
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  The Engineering and Scientific Association of Ireland (f: 1903)

  Apr 2016 - now

  President

  The ESAI was founded in 1903. The Association aims to promote the advancement of Engineering and Science by facilitating the Exchange of information amongst its Members.