
Rose Hedgemond
Client Implementation Specialist III

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About me
Founder & President at Avenues of Excellence, Inc. | Licensed Etiquette and Intercultural Protocol Trainer
Education

The Protocol School of Washington
-Licensed International ProtocolLicensed in Etiquette and International Protocol

Barry University
-Bachelor's degree Business Administration and Management, General
Experience

Assurant Solutions; formerly Assurant Group
Jan 2003 - Jan 2009Client Implementation Specialist III• Manage funding contracts with financial lenders.• Manage implementation teams for e-clients.• Communicate insurance regulations to financial lenders.• Develop new business leads. • Develop and publish cross functional procedure guidelines.

Assurant Solutions
Jan 2009 - Jan 2013• Manage bank client financial portfolios with topline revenue of 5M+.• Responsible for implementing client revenue growth margins and forecast projections.• Conduct client contract negotiations for new and existing clients with Chief Officers.• Manage cross site teams and installation projects (creative services, legal, forms and filings, operations, IT, project management, claims and call centers).• Manage onsite and offsite client audit teams. • Partner with Client Executive and Sales Teams to plan, develop, implement and measure strategic marketing plans.• Manage implementation vehicles to increase client revenue opportunities and manage teams responsible for consumer insight.• Manage cross site teams and installation projects (creative services, legal, forms and filings, operations, IT, project management, claims and call centers).• Manage onsite and offsite client audit teams.
Client Executive/ Bank Executive Team
Jan 2010 - Jan 2013Client Implementation Specialist -LEAD
Jan 2009 - Jan 2010

Avenues of Excellence, Inc.
Feb 2009 - nowPresident• Train and educate companies, organizations, and individuals in professional development skills, social protocol, and etiquette.• Conduct carefully created educational trainings and workshops

Chamber of Commerce; Chamber South
Jan 2014 - Aug 2017Membership Development and Community Liaison• Manage all facets of work match and employability grants for community incubator programs.• Develop and implement a comprehensive plan to improve membership retention and stimulate membership growth, including use of social media, website content and working with members and Board of Directors to assist in recruitment efforts.• Identify new groups of member prospects and develop new approaches to reach them.

South Florida Times
Aug 2014 - Sept 2015Guest Contributor"Living with Etiquette" Columnhttp://www.sfltimes.com/author/rose-hedgemond

Promoting Purpose Women Magazine
Aug 2015 - Aug 2016Guest Contributing Writerhttp://www.promotingpurposewomen.com/
Licenses & Certifications

Property/Casualty Insurance Lines (220); Life/Variable Annuity Insurance Lines (215)
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