Deepak Kumar Sati

Experience

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  Citi

  Feb 2004 - Jun 2004

  PSE Band 01
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  EXL

  Jun 2004 - Nov 2014

  Senior Manager, Operations and Process Excellence

   Accountable for twelve (12) diverse processes that deal with money operations, claims and complex manual calculations for a leading US Insurance carrier. Managed span of 170-200 Headcounts, including Managers, Lead Assistant Managers, Assistant Managers and Associates Managed the overall process performance in terms of meeting and exceeding the KPIs in SOW Instrumental in critical resource and back up planning of the process Accountable for Employee engagement and Client satisfaction Accountable for managing process with optimum costs and focus on generating more business Improved the processes by delivering significant business impacts and contributed to the company by improving quality, productivity and customer service Identified process gaps and coordinated with clients to formulate solutions for the same Accountable for training and development activities at the account level Preparation of monthly invoice and review of P&L at an account level Show less

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  Mercer

  Nov 2014 - Dec 2016

  Process Manager, Mercer Marketplace Consulting

   Instrumental in setting-up Mercer Marketplace Consulting and Service Delivery business (US Health & Benefits) at Mercer India site, including opportunity identification, transitions, service delivery & stakeholder management Led a team of 70-80 Business Consultants that supported on-shore Health & Benefits Sales Consultants by thorough data analysis from numerous raw data files received Managed RFPs, Census Files – Health/Voluntary Benefits/LAD, performing Disruption Analysis on RFPs, Compliance reporting and Carrier Analytics Supported on-shore Actuarial team in preparing financial models - IBNP and CERT, for self-insured Clients Working with on-shore Service Delivery team by handling various requests raised by Participants, Clients and Carriers Led recruitment panel to hire best talents, which can support consultancy & operations ongoing model Setting up Goal forms and Performance evaluation model for entire span Capacity planning in the functions and hiring new Analysts Succession planning at all levels and key roles Show less

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  EXL

  Dec 2016 - Mar 2022

   Managed a portfolio of 300-350 FTEs comprising Operations, Transitions and Process Improvement projects Accountable for managing P&L as per agreed account level goals Accountable for fourteen (14) diverse processes spread across multiple functions, for a US based leading Disability Income and Group Insurance Carrier Independently led multiple large scale and complex transitions, from Pre-Due Diligence stage till processes are in Steady State Determining and base lining SLAs, drafting SOW and ensuring adherence to all regulatory and compliance requirements for new Transitions Mentoring Operations and Transitions managers for effective project management and service delivery Instrumental in budgeting, pricing and CBA analysis of new Transitions Preparing Goal Forms for middle level and front line supervisor in sync with organization strategy Led ‘Driving Profitable Growth’ initiative at LOB level Show less

  • Assistant Vice President, Insurance Operations, Transitions and Solutions

    Dec 2019 - Mar 2022

  • Lead - Transitions, Solution Design and Strategic Projects

    Dec 2016 - Dec 2019
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  Tata Consultancy Services

  Apr 2022 - now

  Assistant General Manager | Domain Consultant | Transformation | Insurance CoE

   Leading Life, Annuities and Retirement Center of Excellence within BFSI vertical Perform extensive research on market trends and competition analysis for multiple geographies Create and lead the plan for driving multiple external events (symposium, webinars etc) annually  Keep abreast of Industry trends, market analyst reports and create meaningful insights to identify thought leadership opportunities and create suitable market offerings. Liaise and collaborate with larger teams like Business & Technology Services, Insurance Advisory group to create new offerings for Insurance Clients Support domain consulting engagements with large marquee clients as applicable  Demonstrate domain level / industry level thought leadership through creation of blogs / white papers Working with Insurance Clients across geos – US / EU / UK / ANZ Show less