Waheed Abbas

Experience

• 

  Info Computers

  Apr 2004 - Sept 2007

  IT Technical Advisor

  • Repairing and installing hard drives, system boards, printers, mice, keyboards, and network connectivity.• Assembling and repairing computers, networks, and installation of software to address business competition concerns.• Repair and replace IBM and Dell Laptop parts.• Provide services to companies of the great portal, mentioning below a few of “Info Computers” esteemed clients to whom satisfaction remained my key to success at “Info Computers.”o Intech Process Automation Multinational Designer/Developerso Siara Textile Mills Spinning Millso Konsult & Konstruct Mobil ink & ABN AMRO. Official Interior designerso Naveed Engineering CNG Plants Providero HUAWEI PTCL Wireless Providero Eye4Tech Multinational Software Houseo Software (Pvt.) Ltd. Share Registrarso ANZ International INC. Call Center Show less

• 

  Samsung Electronics

  Sept 2009 - Dec 2013

  Network Administrator

  • Planned and devised IT management policies & procedures also monitored help desk and office operations.• Shoulder the responsibility of handling company and local software, LAN/WAN data network management, and costing & procurement of IT equipment (hardware, software, and telecommunication).• Updated inventory of IT equipment and coordinated analysis & development of the HR payroll management system. Provided troubleshooting for nodes network using Dell, Compaq & Sony laptops, and branded/un-branded systems.• Deployed VOIP server as a telephony exchange; resolved network/system issues and led VPN network user management Show less

• 

  Al Fayez Computers Spare Parts Tr

  Dec 2013 - Nov 2014

  IT Support Engineer

  • Provided complete technical 1st line support to site engineers, technicians, product support teams & clients, connected remotely to other sites to resolve issues related to Windows OS & related applications.• Installed and configured Windows XP, Windows Server 2008, SQL Server 2008, Active Directory, DNS & IIS, also performed minor repairs to hardware, software & peripheral equipment by following design & installation specifications.• Performed troubleshooting and resolved issues related to Microsoft Windows Environment, Domain & DNS, Network Access, and security issues that prevent specific services or applications from launching. Show less

• 

  INFOGISTIC (Pvt) Limited

  Jan 2015 - Jan 2017

  System Engineer

  • Installed, managed, and administered Windows Server 2008-R2,2012-R2 Active Directory Domain, DNS, and DHCP, configured data from scratch with Dell Servers & Related Equipment. • Demonstrated the versatility and expertise needed to methodically manage the company’s print & file server; monitor server performance, application, planning & administration; troubleshoot issues arising in systems & applications.• Provided sterling and technical support for applications & systems installed on the company's infrastructure; ensured minimum downtime of applications & systems through quick response.• Applied all security updates and antivirus to the company environment to ensure that all systems are clear from threats and malicious software. ISP Load Balancing & Failover using Mikrotik Rb951-2011-3011.• Spearhead the IT help desk assistants’ team both on & off-site (tasks assignment, appraisal & supervision) to ensure that they are organized and performing optimally.• Replicate data in real time between DC & ADC; keep a record of all information systems input by keeping track of data processed within the database. Show less

• 

  Kinetic

  Feb 2017 - Mar 2018

  Manager IT

  • Exercised hands-on approach to managing Domain Controller Server of Multiple Domains, Mail Server MDaemon with Multiple Hosting, Internal Networks, External Network VPN, and DHCP & DNS using Mikrotik.• Supervise Cisco Core Switch VLAN inclusive of port configuration. Advised and supported IT Executives/IT Officers of LHR/KHI Branches and lead IT of multiple companies (Active-Media, Mega-Media, Momentum-Media, and Retail-Media).• Oversee Oops & Mega-oops application & web server management, Dell 2950, R710, R720 Rack Server IDRac & Raid 5 Controller Management and HP ProLiant G5-G6-G7 AOL & Raid 5 Controller Management. • Charged with the responsibility to provide technical support and tactical Microsoft Office 365 Administration, Shared User and password Policies. Load balancing with multi-ISP and manage failover using Mikrotik.• ESXI 6.5 Deployment & Disaster Configuration in DR• VM Host Replication & Disaster Recovery Configuration• Hardware Network Infrastructure Management• Pinnacle ERP server & Client Installation & Report Configuration end of users Show less

• 

  Cakes & Bakes Pakistan

  Nov 2018 - Mar 2020

  Group Deputy Manager IT

  • Utilized acute engineering skills to handle Domain Controller Server & Additional Domain Controller, steered efforts towards Fortigate Firewall Deployment & Management, also lead Cisco Core Switch VLAN inclusive of ports configuration.• Managed Internal Network, External Network DPLC, MPLS, VPN and DHCP & DNS using Fortinet, performed load balancing with multi ISP and manage failover using Fortigate, and led Microsoft Exchange 2016 Administration & Password Policies.• Application & web server management, Dell R710, R720 Rack Server ID Rac & Raid 5 Controller Management and HP ProLiant G5-G6-G7 AOL & Raid 5 Controller Management and Cpanel-Plesk Hosting Management• Provide guidance and support to IT Executives/IT Officers/CCTV Officers of Branches and lead IT of multiple companies (Ayesha Foods, Mineral Beverages, R/O Plant, Al-Madni Enterprises)• Data Centre Administration of Cloud Virtualization ESXI-Microsoft Hyper-V & Backup Using Veeam• MS Azure Portal Administration – Traffic Manager – Load Balancing – Internal Subnet PairingInstallations & Configurations:• ESXI Installation & Replication as Failover Clustering using Veeam• Microsoft Hyper-V Installation & Snapshot Creation as Backup• VM’s Installation & Backup Snapshot Creation using vSphere Veeam• ESXI & VM’s Host Replication & Disaster Recovery Configuration• Hardware Network Infrastructure Management• Microsoft Dynamics AX 2012 R3 ERP Server & Client Installation• Fortigate Firewall 100-E Deployment & FortiClient Antivirus • PTCL Data Centers Hosted VM’s Management & Backups Show less

• 

  Dot Republic Media

  Mar 2020 - Oct 2023

  Senior Manager IT
• 

  Confidential

  Oct 2023 - now

  Senior Manager IT SOC