Romina Arrua

Experience

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  KOSTEN AIKE HOTEL

  Nov 2011 - Sept 2016

  Hotel Receptionist, Patagonia Argentina. Hotel Kosten Aike

  - Presented a professional and friendly first impression of the hotel to all visitors and clients, providing exceptional customer service.- Assisted with administrative and clerical tasks as needed, contributing to the efficient operation of the front desk and hotel facilities.- Managed incoming phone calls and mail, promptly directing inquiries and messages to the appropriate departments.- Monitored staff performance and provide feedback where necessary to ensure high standards of service delivery.- Handled walk-in, online, and telephone reservations, managing room allocation and ensuring accurate booking records.- Prepared room bills and facilitate prompt payments from guests, ensuring financial transactions are processed accurately and efficiently.- Checked guests in and out of the hotel, collect payments, and manage deposits, maintaining accurate records of guest information and transactions.- Provided guests with information about hotel amenities, local attractions, and services, addressing queries and resolving complaints promptly and effectively.- Assisted as a manager assistant and event planner, supporting hotel management in various administrative and operational tasks.- Promoted and sold excursions to guests, enhancing their experience and generating additional revenue for the hotel. Show less

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  Cronos Relojes Christmas season

  Nov 2016 - Jan 2017

  Manager Assistant

  - Opened and closed the store, ensuring smooth operations during business hours.- Drove sales performance by training, motivating, mentoring, and providing feedback to sales staff, with the aim of meeting and exceeding sales goals.- Maintained high levels of customer satisfaction through the delivery of excellent service, addressing customer inquiries and concerns promptly and effectively.- Complete store administration tasks, including inventory management, scheduling, and ensuring compliance with company policies and procedures.- Uphold outstanding store condition and visual merchandising standards to create an inviting and appealing shopping environment for customers.- Analysed buying trends, customer needs, and profitability to inform business decisions and strategies.- Addressed and resolved any issues that arise from staff or customers, ensuring a positive and professional in-store experience. Show less

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  KSG

  Mar 2017 - Nov 2017

  Customer Service Assistant

  - Operated as a cashier, processing payments accurately and efficiently, collecting payments from customers, using scanning devices and accurately calculating totals. - Assisted with opening and closing procedures, ensuring smooth operations at the beginning and end of the day.

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  Cronos Relojes Christmas season

  Nov 2017 - Jan 2018

  Manager Assistant

  *Open and close the store, ensuring smooth operations during business hours.*Drive sales performance by training, motivating, mentoring, and providing feedback to sales staff, with the aim of meeting and exceeding sales goals.*Maintain high levels of customer satisfaction through the delivery of excellent service, addressing customer inquiries and concerns promptly and effectively.*Complete store administration tasks, including inventory management, scheduling, and ensuring compliance with company policies and procedures.*Uphold outstanding store condition and visual merchandising standards to create an inviting and appealing shopping environment for customers.*Analyze buying trends, customer needs, and profitability to inform business decisions and strategies.*Address and resolve any issues that arise from staff or customers, ensuring a positive and professional in-store experience. Show less

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  Carrolls Irish Gifts

  Oct 2018 - Dec 2018

  Administrative Assistant

  - Picked and packed orders for customers worldwide, ensuring accuracy and efficiency in order fulfilment.- Utilized appropriate packing methods to safeguard products during shipping and transit.- Generated shipping labels and necessary shipping documentation to facilitate timely delivery of orders.- Managed customer returns, ensuring prompt processing and resolution in accordance with company policies.*Provided training and assistance to newly joined staff to ensure proficiency in order processing procedures and standards. Show less

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  Accenture

  Jan 2019 - Feb 2020

  Content Review Associate

  - Processed and reviewed accounts in English and Spanish that have been flagged for review due to having uploaded potentially sensitive content to ensure there are no violations of policies. - Responded to notification of potentially sensitive information in an appropriate manner by validating the inquiry and performing further investigation, escalating issues to Operations Manager or client Point of Contact.- Ensured all social media content complied with all published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere to. Show less

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  CMI - Communications & Management Institute

  Sept 2020 - May 2021

  Human Resources Student

  - Time dedicated to study Employee Relations, Employment Law, Learning and Development and HR Development, Recruitment (Scheduling interviews).

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  TaskUs

  Aug 2021 - Nov 2022

  Bilingual Customer Care Specialist-Spanish

  - Provided customer facing assistance for approximately 50 customers daily through chat and email, answering queries or passing customers to another department.- Anticipate customer needs, following up with previous customers to offer reorders or additional services.- Acted as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions and supporting colleagues/departments. Achievements:- Drove the successful development of the team and the wider department forward, providing support to the new joiners, and doing shadowing and training with them. Show less

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  Eber

  Nov 2022 - Jul 2024

  Administrative Assistant

  - Managed the accommodation administration, invoices, in-house students events, and provided assistance to the management and students.- Assisted in the room reservation process, created student files, distributed post and parcels, dealt with student lockouts and room access, and created new key cards.- Managed and scheduled all the maintenance services such as fire alarm activation and CCTV.- Prepared the accommodation for the new academic year and summer lets.- Conducted room inspections and apartment checks, maintaining high standards of cleanliness and safety.Achievements:- Implemented a digital track system with all the information regarding the accommodations. Show less

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  Covalen

  Jun 2024 - now

  Generative Ai annotator

  - Evaluated the quality of existing data resources and the output of machine learning classifiers and internal tools, achieving 100% of quality. - Developed, implemented, and maintained guidelines and procedures to ensure high-quality classification and content creation, creating approximately 70 prompts daily. - Conducted basic research to ensure accurate annotations and provided feedback on annotation tasks and contributed to the continuous improvement of the data annotation process, offering insights regarding observed patterns. in the annotated data.- Researched new entity categories and best practices for their organisation. Show less