Qais Darweesh

Experience

• 

  Syriatel Mobile Telecom

  Nov 2018 - Nov 2021

  Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.As a product marketing business solution specialist I:• Recommend more than 10 business strategies and ideas to achieve company revenue goals.• Performed marketing activities including analysing KPIs, Data analysis, reporting in order to show how effective we are at achieving business objectives.• Implemented process improvements for business solution analysis and delivery methodologies.• Led team meetings covering best practices, new policies, procedures and suggest new bundles and offers.• Applied expert consulting skills by introducing broad solutions and services to address technical business needs.• Designed more than 6 new appropriate business solutions, products and offers for corporate (B2B) and VIP (B2C) customers.• Contribute to define and execute the roadmap of monthly, quarterly and yearly operations, studies, and offering. Show less As a Customer Service Representative, I :• Administer the order from the customers by providing good customer service and assisting customers with their orders and inquiries.• Maintained and managed client’s data and privacy as per company policy and procedures.• Activated new lines, migrate customers between different plans and handle change of ownership requests.• Achieved monthly targets by selling new lines (More than 3000 line per month), additional telecom services (More than 6000 service per month) and promoting new offers and products.• Provided customer support related to all mobile and telecom requests.• Handled customer complaints and provide appropriate solutions within set time limits; follow up to ensure resolution.• Worked with customer service manager on daily basis to ensure proper customer service is being delivered.• Built a strong working relationship with existing as well as new clients. Show less

  • Product - Business Solutions Specialist

    Apr 2021 - Nov 2021

  • Customer Service Representative

    Nov 2018 - Apr 2021