Raul Vitor Innecco

Experience

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  Unibanco-Uniao De Bancos Brasileiros

  Feb 1998 - Jan 2000

  Trainee / Process Analyst

  Responsável por levantamento e documentação de processos, assim como identificação de soluções tecnológicas, ou não, para otimização destes. Também responsável por análise, viabilização e gerenciamento de projetos, fazendo uso de metodologia adequada. Implementei o projeto de Rede Neural de detecção e prevenção à fraude (Falcon), em conjunto com empresa internacional de comercialização e desenvolvimento de soluções tecnológicas na área de cartões de crédito, assegurando que as entregas e desenvolvimentos seriam realizados dentro do cronograma e adequados a necessidade da empresa. Realizei análise e Business Plan para substituição do sistema de Intercâmcio com as Bandeiras de cartão, assim como a condução e implantação do novo sistema.Trabalhei em conjunto com a área de Produtos no desenvolvimento e lançamento de diversos novos cartões, cobranded e institucionais. Show less

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  Citibank

  Feb 2000 - Aug 2003

  I was responsible for the new cash management digital platform.• Reviewed and implemented product and processes improvements in the new digital platform developed in US for the Corporate segment, adapting to Brazilian market needs, interacting with Latin America and US business areas and negotiating local priorities.• Migration of all customers from the old platform to the new one, being the only country in Latin America to finish the project according to the plan defined with our headquarters, receiving an international award (SEA - Service Excellence Award) Show less

  • Digital Manager

    Mar 2002 - Aug 2003

  • Deal Manager

    Feb 2000 - Feb 2002
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  Itau Unibanco Banco Comercial

  Nov 2003 - Jul 2011

  I led a team of more than 300 associates, including third parties. Responsible for implementing call center and telemarketing projects, as well as defining relationship plan (CRM) and fraud prevention strategy for all digital channels.• Activation of a new call center site with 400 service positions in 1 month.• Defined, approved and implemented digital fraud prevention strategy reducing more than 50% in losses.• Revised the ATM distribution strategy and implemented a plan to migrate transactions from branches to ATM, generating an increase in service capacity and cost reduction. Show less

  • Innovation and Efficiency Superintendent

    Nov 2008 - Jul 2011

  • Digital Channels Superintendent

    Aug 2007 - Nov 2008

  • Strategic Planning Executive Manager

    Jul 2006 - Aug 2007

  • Internet Banking Executive Manager

    Nov 2003 - Aug 2006
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  R&M Soluções Diferenciadas

  Apr 2012 - Dec 2017

  Partner

  Payment solutions company, focused on "Customer Experience / OMNI Channel"Responsible for the company's “start-up”: Product idealization, business plan elaboration, product development and launch, opening and closing of the company;

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  ADP

  Nov 2013 - Sept 2020

  Reporting to LATAM Service Delivery VP, I led a team of approximately 90 associates conducting HR operation of Grupo Pão de Açúcar.• Implementation of customized projects that generated significant productivity gains, reducing efforts, optimizing capacity, improving operational control and personnel administration, with autonomy, flexibility and compliance.• Achieved all service levels agreed, compliance with all operational indicators, and tax, financial and accounting obligations.• Implemented the digitalization project, with a significant improvement of services and customer experience, including associates, managers and human resource area. This project was the basis for the new ADP digital platform. Show less

  • Service Delivery Director

    Dec 2018 - Sept 2020

  • Implementation Director

    May 2015 - Nov 2018

  • Implementation Sr Manager

    Nov 2013 - Apr 2015
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  Between jobs

  Oct 2020 - now

  Project Director | Transformation, Channels and Digital Products | Business Development | Operations
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  Com Meu Parceiro Petz

  Jul 2022 - now

  Proprietário e-commerce ComMeu.parceiropetz.com.br

  Loja on-line de venda de produtos para animais de estimação em parceria com a PETZ

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  Prainha Tamboré Beach Club

  Oct 2023 - now

  Sócio administrador

  Melhor Beach Club da Região, com estrutura completa com 14 quadras de areia, 01 quadra de padle, lojas, restaurante, salão de beleza, barbearia estacionamento e segurança privativa. Local ideal para pratica de esportes de areia para você, sua família e amigos.