Shoaib Sarfraz

Experience

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  Wah! Brands

  Feb 2014 - Dec 2019

  Restaurant General Manager

  China Grill, Chacha JeeFortress Square Mall, Emporium MallCoordinate daily Front of the House and Back of the House restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and research new vendorsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods, kitchen utensils and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsRecommend ways to reach a broader audience (e.g. discounts and social media ads)Train new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations Show less

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  Baskin Robbins Pakistan

  Jan 2020 - Aug 2023

  Parlor Incharge

  Branches: Bahria Town, Gulberg, Emporium MallCoordinating daily restaurant management operationsDelivering superior food and beverage service and maximizing customer satisfactionResponding efficiently and accurately to restaurant customer complaintsCoordinate daily Front of the House and Back of the House restaurant operationsDeliver superior service and maximize customer satisfactionRespond efficiently and accurately to customer complaintsRegularly review product quality and researchOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEstimate future needs for goods and cleaning productsEnsure compliance with sanitation and safety regulationsManage restaurant’s good image and suggest ways to improve itControl operational costs and identify measures to cut wasteCreate detailed reports on weekly, monthly and annual revenues and expensesPromote the brand in the local community through word-of-mouth and restaurant eventsTrain new and current employees on proper customer service practicesImplement policies and protocols that will maintain future restaurant operations Show less

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  McDonald's KSA

  Aug 2023 - Aug 2024

  Restaurant Manager

  Recruiting, training and supervising staff.Agreeing and managing budgets.Creating staffing Schedules.Ensuring compliance with licensing, hygiene and health and safety.Overseeing stock levels and ordering supplies.P&L Management, Sale & QSCWeekly Supply Chain Ordering Overall KPIThird Party Food Safery Audit

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  Papa John's Pakistan

  Aug 2024 - Feb 2025

  Restaurant General Manager

  1. Staff Management*: Recruiting, training, and supervising staff.2. Financial Management*: Agreeing and managing budgets, P&L management.3. Operational Management*: Creating staffing schedules, overseeing stock levels, and ordering supplies.4. Compliance*: Ensuring compliance with licensing, hygiene, and health and safety regulations.5. *Performance Management*: Managing sales, quality, and customer satisfaction (QSC) metrics.6. Supply Chain Management*: Weekly supply chain ordering.7. Audit and Compliance*: Ensuring NSF food safety audit compliance & ROIP Food Safety Audit8. Cost Control*: Managing labor costs and daily expenses.9. Staff Deployment*: Effective staff deployment and management. Show less

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  MaryBrowns - Pakistan

  Feb 2025 - now

  Restaurant General Manager

  Staff Management:Recruit, hire, and train new employees, conduct performance evaluations, manage staff schedules, address employee concerns, and motivate the team to achieve high standards of service. Customer Service:Ensure exceptional customer experiences by greeting patrons, addressing complaints, resolving issues promptly, and maintaining a positive dining environment. Financial Oversight:Develop and manage budgets, track sales and costs, analyze financial reports, control food and labor expenses, and identify areas for cost optimization. Operations Management:Oversee daily operations of the restaurant, including front-of-house and back-of-house functions, ensuring smooth service flow and coordination between departments. Food Safety and Compliance:Implement and enforce strict food safety protocols, maintain proper sanitation standards, ensure compliance with all health and safety regulations, and conduct regular inspections. Inventory Management:Monitor inventory levels, place orders with vendors, negotiate pricing, and manage stock rotation to minimize waste and maintain quality. Marketing and Promotion:Participate in marketing initiatives to attract new customers, promote special events, and maintain the restaurant's brand image within the community. Leadership and Communication:Foster a positive work environment, provide clear direction to staff, effectively communicate policies and procedures, and address concerns from employees and customers. Show less