Joanna Heikkilä

Experience

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  Sampo Pankki Oyj

  Jan 2002 - Aug 2006

  -Processing documentary payments of exporting companies, emphasis of responsibility being mainly on documentary collections -Customer service with business clients and foreign banks, messaging mainly via swift coded messages in English and telephone -Processing credit and loan applications; underwriting-Credit risk analysing-Customer service

  • Work placement in Trade Finance department

    Jan 2006 - Aug 2006

  • Customer Adviser in the Credit Department

    Jan 2002 - Dec 2005
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  Handelsbanken Rahoitus Oyj

  Sept 2006 - May 2008

  Customer Adviser in Consumer Credit Customer Service

  -Handling customer service via phone, mainly dealing with customer credit card invoice inquiries-Consumer credit application processing; underwriting

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  Freelance

  Jan 2008 - now

  Freelance musician / Singer / Song-writer

  Singer-Songwriter, since 2013. Freelance musician, singer (lead & bv's), since 2008.Working and performing as a singer/songwriter artist with stage name Jonnu (since 2013). Have released two singles "Sinä Kaipaat Minua" in 2016 and "Jouluna saa Rakastaa" in 2017. Available at Spotify.Freelance work mostly consists of singing backing vocals (bv's) to Finnish pop artists and bands. I have worked with artists such as Kasmir, JVG, Jannika B, Reino Nordin, Mikael Gabriel, Jenni Vartiainen, Chisu, Jippu, Kaija Koo, Diandra, Juha Tapio, Janna, Jonna Tervomaa, Anna Abreu, Sandhja, Antti Tuisku, Laura Närhi, Laura Voutilainen, Sami Saari, UMO Jazz Orchestra, Tony Momrelle (UK), Andraé Crouch (7-time Grammy winner, USA), Russ Taff (6-time Grammy winner, USA), Cory Henry (part of the 3-time Grammy-winning fusion collective Snarky Puppy, USA), Ruthie Foster (3-time Grammy nominee, USA) and Jacob Collier (2-time Grammy Winner, UK).Lead singer (with sister Jepa Lambert) in Soul Connection (since 2009). Choir member and songwriter in Sounds of Mercy. Band member in bands So Flow (since 2009) and Mikko Pettinen & Happy People (since 2013). Songwriter and backing vocalist to Funky Finns (since 2020). Some of the songs I sing backing vocals (BV's) in:Erin - Mitä tänne jääAnna Abreu - AyoKasmir feat. Saara - VauvojaJuha Tapio - Raikas Tuuli Jippu - Eva (Nukutaan Kielletyllä Iholla) Antti Tuisku - Rakkaus on Laura Närhi - Jokainen yöLaura Närhi - Jos sä pyydät mä palaanSuvi Teräsniska - Rakkaus on lumivalkoinen Suvi Teräsniska - Vaiettu rakkausBenjamin - Young and restlessDiandra - Colliding into youIsac Elliot - A.N.G.E.L Olli Helenius - Sytytät mut Funky Finns - Simpler Times...and many more. Show less

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  Citibank International plc, Finland branch

  Jul 2008 - Nov 2010

  -Customer service to the largest extent-In-bound and out-bound calls to high risk customers with delayed loan payments-Payment plans to customers -Customer service to the largest extent -Consumer loan application processing, including Loan on the Phone -service-Loan enlargements, Pre Settlements, Insurance, Complaints, all consumer loan and credit card inquiries, Billing, and handling Collections with given rules

  • Collector in Collections

    Aug 2009 - Nov 2010

  • Customer service representative in Sales & Service

    Jul 2008 - Feb 2010
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  S-Pankki Oy (S-Bank ltd)

  Dec 2010 - now

  -Coordinating the testing of banking systems (System Testing & UAT) -Planning and specifying System Requirements from quality management point of view-Participating various bank IT and business projects/ventures in specialist role -Production verification -Testing bank systems, writing and updating test cases and test sets-Planning and specifying System Requirements from testing point of view-Participating various bank IT and business projects/ventures in specialist role -Participating in testing development-Production verification -Various tasks in business/process development and partaking different Business and IT projects in a Specialist role-UAT and production verification -Administrative tasks in Collections team-Daily assisting Team Leader tasks and responsibilities(Portfolio and staff of Citibank was acquired by S-Bank effective from March 2010)

  • Senior QA Engineer

    May 2014 - now

  • System Tester in IT and Development

    Jan 2013 - Apr 2014

  • Specialist in Credit Control and Collections (development team)

    Aug 2011 - Jan 2013

  • Assistant Team Leader in Credit Control and Collections

    Dec 2010 - Aug 2011