Tamara Hirsch

Experience

• 

  Northwestern Memorial Hospital

  Jun 2007 - Aug 2007

  Pharmacy Technician

  During my summer internship at Northwestern Memorial Hospital, I was positioned in the Cardiothoracic Intensive Care Unit (CTICU) pharmacy. There, I was responsible for retrieving and filling prescription orders, including oral medications and IV solutions. I also played a role in maintaining the unit's medication inventory.* Experience in a specialized healthcare setting (CTICU pharmacy).* Skilled in accurately retrieving and filling prescription orders.* Knowledgeable in preparing IV solution bags with medication.* Competence in maintaining pharmaceutical inventory. Show less

• 

  Golub & Company

  Jul 2007 - Feb 2014

  Hired in 2007 as a receptionist at a 481-unit, luxury residential complex (The Streeter), I was promoted to a dual role in 2009, adding leasing responsibilities for a 480-unit, luxury high-rise (Streeter Place). I successfully learned and utilized new revenue management pricing software.• Played pivotal role in achieving 95% leased status for new property within nine months, excelling in upselling and cross-selling during property upgrades. I started in 2007 as a Receptionist at The Streeter, a 481-unit luxury residential complex in Streeterville. When I achieved my Leasing License in April 2009, I transitioned to a dual role that combined reception duties with tour coverage.

  • Leasing Consultant at Streeter Place

    Aug 2009 - Feb 2014

  • Reception/Leasing Consultant at The Streeter

    Jul 2007 - Aug 2009
• 

  Luxury Living

  Feb 2014 - Jun 2023

  I led specialized sales operations, building and mentoring 20+ Account Executives and 5+ Sales Managers, developing and implementing strategies to optimize business development and sales. I targeted and met portfolio P&L goals, maximizing profit through data-driven market analysis. Expanding the sales division, I launched the external Sales Development Representative (SDR) team, overseeing the RFI process and managing vendor partnerships. I also fostered cross-departmental collaboration, promoting aclient-centric culture driving organizational success.• Spearheaded core sales and operations process innovations, leading to record-breaking revenue surpassing 33% above corporate targets.• Identified training needs and designed and delivered comprehensive training framework for eight management roles within sales department, promoting professional development and boosting achievement of performance metrics.• Led newly created SDR team to dramatically improve initial customer experiences and increase lead-to-tour conversion rate by 50%.• Architected and established Renewals Department with dedicated product that focused on transforming department into powerful new revenue driver, seeing immediate dividends of impressive 50% resident retention rate.• Recruited and built team of Residential Renewal Specialists and partnered with Operations Team to create reporting process. Show less Enhancing organizational performance, I championed industry standards and best practices. I oversaw 80% of the Sales Team, implementing strategic training programs designed to enhance operational efficiency and maintain high performance standards. I spearheaded a comprehensive overhaul of the team, aligning its structure with business objectives and industry best practices. I also trained newly hired staff on customer service standards and our organizational culture.• Transformed Sales Team, meeting 90%+ of revenue targets.• Earned company's first MVP award in 2019, recognized for setting new standard for excellence.• Directed all application underwriting, ensuring compliance with property standards and government regulations.• Spearheaded process improvements, enhancing organizational performance by developing Ongoing Brokerage Leasing (OBL) process, adding 10+ properties to exclusive portfolio.• Conducted competitive market analyses, preparing and presenting reports to senior stakeholders. Show less

  • Director of Sales & Sales Operations

    Jan 2020 - Jun 2023

  • Senior Sales Manager

    Jun 2016 - Dec 2019

  • Senior Broker Associate & Listing Manager

    Feb 2014 - May 2016
• 

  TJH Sales Consulting

  Aug 2023 - now

  Founder & Principal Consultant

  An expert in boosting sales performance through strategic advisory and training, specializing in enhancing sales strategies, CRM pipeline optimization, and leadership development. Dedicated to delivering effective solutions, empowering sales teams and leaders to thrive in competitive markets and achieve significant growth.• Strategic Sales Consulting: Develop and implement tailored sales strategies that streamline processes and enhance revenue growth.• CRM Pipeline Management: Optimize CRM systems for improved data accuracy and sales forecasting.• Sales Leadership Coaching: Provide coaching to sales leaders, improving their team management and strategic planning skills.• Sales Team Training: Offer specialized training to enhance negotiation, customer engagement, and effective technology use.• Phone Communication Mastery: Deliver training on professional phone communication techniques, boosting confidence and customer interaction. Show less