Gurpreet Gandhi Verma

Experience

• 

  Hindustan Times

  Nov 2000 - Dec 2001

  Sales Representative

  *Promoting Hindustan times by taking public review.*Responsible for operational promotion through various social media and direct marketing campaigns.*Responsible for increasing monthly sales.*Executed promotion plans resulting in a 10% increase in customers across zone.

• 

  Standard Chartered

  Jan 2002 - Jan 2004

  Team Lead Credit Card Div

  *Handling a Sales Team and Outbound Caller Team.*Coordinating with Center Manager and Sales Manager – Credit Cards.*Responsible for publishing the MIS for all DSA and (Direct Sales Associates) and DST (Direct Sales Team)*Responsible for the Reopening of the Credit Card application & arranging the necessary information to be furnished for issuing fresh Credit Card according to the policies.*Actively taking feedback from executive and DSAs owners about the product related problems and coordinating with Managers and trainers to close the loop*Primary & Secondary level quality checks for Credit Card Application (daily target of at least 15 applications / day)*Responsible for Monthly targets*Handling Tele Verification, Dip Testing, CD Verification Show less

• 

  Reliance Communications

  Feb 2004 - Dec 2006

  RA Manager

  Worked on Key Accounts /Government Accounts as a RA Manager handling their DIA, PRI, LL, PPU, IPLC, ELL services. Credit Monitoring• Fixation of Credit Limit based upon Products & Customers segments• Monitoring daily exposures• Categorization of Customer based on payment patternControl - Dunning Activities for Voice and Data Products• Fixation of dunning threshold for different Customers categories• Time Based Dunning• Value Based Dunning• Barring & debarring• Suspension & TerminationFraud Management• Monitoring ILD & Long duration NLD Call traffic for possible frauds & misusages• Analysis & Monitoring of exposure for new Customers & new ILD/NLD activated Customers• Monitoring default cases and cheque bounce casesBack Office• Preparation of Collection Agencies Monthly bills and incentives • Co-ordination with Legal, Finance, Customer care and Billing Department• Custodian for Bank Guarantees of Collection Agency and Pay Per Use customers and encashment of the same, if required• Billing Dispute Resolutions within prescribed SLA Show less

• 

  Tata Communications

  Dec 2006 - now

  Responsible for managing 400 Cr of Annual Revenue collection for N&E regions.*Managing northern regional B&C team who takes care all Pan India services providers and few critical Enterprise.*Weekly & Monthly collection forecast and bridging previous trends to meet KRAs*Customer visits for all Platinum, Service providers, Govt. and escalated Customers*Responsible for reduction of >90 days O/s, DSO and overall receivables.*Managing two-way relationship with major peering partners, like Bharti, Vodafone, BSNL, Aircel, CBEC, Wipro Etc.*Supporting Sales while maintain inventory with commercial for renewals. Show less Handled Collection for GDMS India Customers based out of Delhi. Also responsible for managing high value government projects such as MCA21/MEA/DIT/CBEC/PMO.*Ensuring Bill Delivery for assigned Customers.*First time Bill Validation*Ensuring earliest collection \ maximising due date collections.*Co-ordination with cross function like Finance, Sales Ops & OFG team for timely revenue realisation.*Working with Billing Team \ Service Management Team for resolving customer issues*Working With Sales Team along for specified accounts.*Handing resolution of billing disputes.*Understanding of issues from Customer Interactions over meetings \ Phone.*Raising Trouble Ticket (TT) for the same.*Ensuring timely resolution and in-turn intimation to the Customer*Analysis & Monitoring of Weekly & Monthly Collection Trend etc. Show less

  • Dy General Manager-Customer Success Management

    Oct 2019 - now

  • Deputy General Manager-Enterprise Service Management

    Apr 2019 - Sept 2019

  • Regional Head North, Enterprise Service Management

    Oct 2015 - Mar 2019

  • Team Lead Wholesale & Enterprise (North & East)

    Dec 2012 - Sept 2015

  • Collection Account Manager

    Dec 2006 - Nov 2012