Tamilarasan K

Experience

• 

  Amazon

  May 2017 - Oct 2020

  Machine Learning Associate

  >> Analysed and interpreted performance data to provided actionable insights.>> Improved the efficiency of the AI machine by pre-processing and annotating NLU data with high accuracy.>> Increased the KPIs of the team by creating reports and building dashboards.>> Performed statistical data analysis on kappa statistics score calculation to invent ways to measure individual's performance in the team.>> Built associate time tracking system using Excel,VBA and SQL in order to improve the utilization efficiency of the team.>> Earned Star performer and Extra Mile performer awards for building performance improvement tools. Show less

• 

  Verizon

  Oct 2020 - now

  >Responsible for developing tools and analyses that used to interpret large volumes oftransactional and workforce performance data.• Provided deep insights, analytics, statistical guidance and modeling for Digital Assisted,Retail & Indirect with Performance Analytics Teams.• Lead the team in end-to-end deployment of KPI forecasting ML model from dataengineering, ML modelling, deployment to dashboard creation in Tableau .• Lead the team in building text clusters using NLP and clustering techniques tocategorize the survey verbatims that directly maps with the agent KPIs which assisted theops team with better decision making on coaching and operation strategy.• Presented several contemporary use cases and ideations with the team and theleadership. Show less

  • Data Science Engineer

    Jun 2022 - now

  • Business Transformation Analyst

    Oct 2020 - Jun 2022