Grace Wilkins

Experience

• 

  Hollister Co.

  Jul 2021 - Sept 2021

  Sales Representative

  •Maintained a clean, organized inventory and curated displays of rotated seasonal clothing and accessories resulting in visual appeal for customers.•Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.•Guided customers through the process of successfully finding their ideal styles resulting in a 100% increase in sales and customer purchases.•Handled transactions meticulously including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.•Actively stayed informed about the latest sale offerings to be able to provide customers with up to date information. Show less

• 

  Backfins Crab House

  Sept 2021 - Jun 2022

  Hostess

  •Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.•Resolved conflict swiftly and successfully resulting in customer satisfaction 100% of the time.•Greeted new and returning customers and developed relationships resulting in customer loyalty.•Resolved conflict swiftly and successfully resulting in customer satisfaction 100% of the time.

• 

  E & M Concrete

  May 2023 - now

  Executive Assistant

  •Organize multiple files for individual job site entries through Microsoft Office Excel to obtain a more organized work environment for all staff and executors to efficiently access.•Collaborate with the executor and other team members through oral communication to ensure 100% clear communication among all staff.•Implement data entry tasks for more than 200 incoming and past orders to utilize a more virtual based environment for all team members to collaboratively access.•Direct takeoff plans for incoming orders for up to date information in the database. •Generate financial reports and statements for individual job site orders. Show less