Jacky Chan

Experience

• 

  Aberdeen Marina Club

  Oct 2010 - May 2013

  IT Coach

  -Provide daily computer support and give constructive advice in a professional manner-Improve operation efficiency by quickly diagnosing the software problems and shooting the trouble at the spot -Support “IT Centre” marketing and promotional campaigns by organising monthly IT training programme

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  Complete Deelite Limited

  Jul 2013 - Oct 2014

  Digital Marketing Executive (IT Marketing & Design)

  -Develop a well-crafted, strategic digital marketing plans from customer feedback-Prepare creative marketing campaign materials such as posters, posts and videos for arousing public's interest-Conduct in-depth market research to identity the need's of target audience

• 

  Cathay Pacific Airways

  Feb 2015 - Oct 2020

  Flight Purser

  -Supervise and deliver premium service to maintain customer’s loyalty by providing a comfortable and safe flight -Be observant to passenger’s needs and exceed passengers’ expectations -Coordinate between pilots and crew members in regards to safety and emergency issues-Lead the fellow crew members to deal with any unexpected situations

• 

  FAssembly

  May 2020 - May 2021

  Social Media Marketing Specialist
• 

  First Page

  Jun 2021 - now

  - Assisted the team lead in managing a team of 14 members, overseeing operations that generate a monthly revenue of HKD$2.5M.- Supported a specialized squad of 4 members, contributing to a monthly revenue of HKD$1M through effective leadership and guidance.- Cultivated a high-performing team environment, maintaining a monthly retention rate of over 96% through strong client relationship management.- Renewed contracts worth over HKD$3M over 3 years, demonstrating an ability to drive results and exceed client expectations.- Achieved a total upsell contract value of HKD$1.5M in 3 years, showcasing strong sales and negotiation skills. Show less - Manage over 20 unique clients and 30+ campaigns, generating an average of HKD$250k in monthly revenue for the SME team.- Maintain a high monthly retention rate of over 96%, demonstrating strong client relationship management skills.- Renewed contracts worth over HKD$2.2M throughout 2 years, showcasing the ability to deliver results and exceed client expectations.- Achieved a total upsell contract value of HKD$1M in 1.5 years, highlighting strong sales and negotiation skills.- Led a sub-team of 3 junior team members, providing mentorship and training to develop their skills in digital marketing.- Assisted the team lead with administrative work, taking over their duties when they were away, demonstrating a high level of responsibility and trust.- Developed and implemented new processes and procedures to improve team efficiency and effectiveness.- Collaborated with cross-functional teams to develop and execute successful marketing campaigns and initiatives.- Successfully handled a range of digital marketing campaigns, including: - A SEO campaign for a local crypto exchange company - A SEM campaign for a worldwide AI dataset company - A Twitter campaign for a foreign Web3 NFT project Show less - Administering more than 15 distinct clients with 25+ campaigns, generating an average monthly revenue of HKD$200k for the SME team.- Demonstrated exceptional results in renewing contracts worth over HKD$1M, showcasing a strong ability to deliver results and exceed client expectations.- Successfully achieved a total upsell contract value of HKD$600k, highlighting excellent sales and negotiation skills.- Collaborated effectively with cross-functional teams to develop and execute successful marketing campaigns and initiatives. Show less

  • Assistant SME Team Lead

    Dec 2023 - now

  • Senior Digital Account Manager / Senior Digital Marketing Specialist

    Oct 2022 - Nov 2023

  • Digital Account Manager / Digital Marketing Specialist

    Mar 2022 - Sept 2022

  • Associate Digital Marketing Specialist

    Jun 2021 - Feb 2022
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  Superist

  Nov 2021 - now

  Digital Marketing Specialist

  We are a world-class agency group that offers end to end, powerful digital solutions for companies all around the world. Our goal is to accelerate the growth of our clients.