
Muhammad Atif
Customer Service Representative

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About me
Certified & Experienced HR Professional - CHRP-NUST, Certified Employee Relations & Labour Laws, Certified in Performance Management, Payroll specialist, Talent Acquisition, HR Analyst.
Education

The University of Lahore
2003 - 2006BBA - Hons; Bachelors Business AdministrationGold Medalist

Bahria University
2006 - 2007MBA Human Resource Management
Experience

PRAL, FBR
Aug 2008 - Feb 2009Customer Service Representative
Ufone 4G
Feb 2009 - Dec 2011Customer Care ExecutivePTML is a wholly owned subsidiary of PTCL. It was established to operate cellular telephony. The company commenced its operations, under the brand name of Ufone, from Islamabad

LCC
Feb 2012 - Jan 2017Senior HR ExecutiveA pioneer in the industry since 1983, LCC has performed technical services for the largest wireless operators in North and South America, Europe, The Middle East, Africa and Asia. The Company has worked with all major access technologies (including UMTS, EV-DO, HSDPA and WiMAX) and has participated in the success of some of the largest and most sophisticated wireless systems in the world.• Coordinate with head of HR and as well as others department heads.• Processing and Managing Medical & Insurance of employees• Correspondence with Insurance Company for smooth flow of working and keep track for employee’s database and Insurance Claims.• Facilitates in the development and maintenance of HR manuals, processes, forms, guidelines, Employee Record/Files Maintenance etc.• Maintain Leave Record• Assist in preparation of staff payroll• Prepare and issue employee contracts.• Correspondence of Probation cases, promotion, performance appraisal, contracts, EOBI & Medical Insurance Cards. • Preparation of monthly staffing report and send it to relevant staff for monthly changes.• Co-ordinate with regional offices for smooth flow of staffing issues.• Coordinate with regional offices and receives query of employees on monthly basis and submit a report to HR Manager and Technical Head• Any other task assigned by HR Manager / Technical Head. Show less

Eruditional School
Apr 2017 - Aug 2018Admin & HR Executive• Facilitate in Office Management, HR and day to day activities.• Facilitate in Events.• Facilitate in Recruitment, Selection & Retention of Staff.• Process Salary of Staff• Accounts Management.• Manage and Maintain Leave Record and Attendance.• Provide support in enforcement of Systems, Policies, and Procedures.• Assist in Procurement/Requisitions of various office items.• Maintain Proper Record of the Documents.• General Office Tasks.

ZILVER
Jan 2018 - Feb 2020Human Resources Generalist• Manage communication with regional offices, outlets, and warehouses.• Handle leaves and report daily attendance.• Develop and enforce HR policies; ensure compliance.• Implement recruitment processes and manage contracts.• Coordinate with Accounts for payroll and prepare final settlements.• Track Sales Team performance; generate daily reports.• Maintain activity logs; report to Director of Operations.• Office Administrative Tasks• Manage and resolve employees' grievances. Show less

Shifa International Hospitals Limited
Jun 2021 - Mar 2024Human Resources Analyst.webp)
Pakistan Kidney and Liver Institute and Research Center (Official)
Mar 2024 - Jan 2025Assistant Manager Human Resources
Nobility MBS
Dec 2024 - May 2025Assistant Manager Talent & People Operations
Novacare Hospitals
Jun 2025 - nowAssistant Manager People Practices• Develop and implement HR policies aligned with global healthcare standards and local compliance.• Lead and manage the HRIS to streamline people operations and enhance data-driven decision-making.• Design and administer employee benefit programs to improve employee well-being and engagement.• Plan and execute learning & development initiatives, fostering a culture of continuous growth and capacity building.• Support in organizational development, employee relations, and culture-building strategies. Show less
Licenses & Certifications
.webp)
Certified Industrial Organizational Psychologist
Leadership and Professional Development Centre Bahria University (LPDC)Feb 2024- View certificate

Data Analytics and Business Intelligence
DigiSkills.pk, an online educational instituteOct 2022 .webp)
Employee Relations & Labour Laws
National University of Sciences and Technology (NUST)Jan 2024
Certified Human Resources Professional-CHRP NUST
NUST Professional Development Centre- PDCFeb 2024
Certified Performance Management Trainee - CPMT
HR Professionals Network - HRPNFeb 2024
Honors & Awards
- Awarded to Muhammad AtifGold Medalist University of Lahore Aug 2012 For achieving the excellence in BBA Hons program
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