Oluwafemi Oni

Experience

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  Healing Vessels Medical Laboratory

  Jan 2009 - Apr 2009

  Assistant Laboratory Technician

  • Tracked collected specimens by initialling,and noting times of collection.• Oversaw items in inventoryand reordered before supplies diminished.• Calibrated and maintained instruments to keep equipment fully operational.• Prepared blood smears and determined levels of normalcy.• Prepared samples for shipping and disposed of bodily fluids in proper containers.

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  National Space Research And Development Agency

  Jun 2010 - Jul 2011

  Mobile Clinic Superintendent Assistant

  • Assisted in various telemedicine research• Prepared lecture notes for attachés• Bi-weekly review of different telemedicine reports• Managed the storage, protection, and quality of Telemedicine data• Designed, implemented, and maintained dashboards analyzing trends in Telemedicine services• Implemented data privacy policies and ensured compliance with data protection regulations• Defined processes to maintain data integrity and reconcile data discrepancies

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  Success And Resources Integrated Management Ltd

  Jul 2011 - Oct 2011

  Area Coordinator - Globacom SIM Registration

  • Supervised the registration process of all team members • Daily collation of registrant’s data from various registration centers • Troubleshoot and access registration system/software • Uploaded registrants’ data to the central database • Motivates team members • Attended and proffer solutions to customers complaints and requests • Compiled and forwarded daily data results to the Supervisor

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  DAAR Communications Plc

  Sept 2012 - Oct 2013

  Transmission Officer

  • Ensured smooth running of various programs as scheduled • Efficiently managed time allocations for each program and adverts belts. • Coordinated scheduled programs and ensure prompt transmission. • Liaised with program officers for accurate and prompt transmission. • Performed other duties as assigned by the Head of Transmission. • Monitored and ensures strict adherence to broadcasting ethics and conducts all transmitted programs.

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  Childcare And Wellness Clinics

  Nov 2013 - Nov 2024

  •Led a high-performing, dedicated team to achieve seamless claims processing & submission, consistently exceeding customer expectations•Accurately analyzes and interprets various health insurance contracts to identify opportunities and risks•Develop & implements strategies to reduce contract risks & maximize opportunities•Promptly negotiate contract terms & conditions with HMOs to optimize pricing & coverage; then finalize & obtain necessary signatures for execution•Prepares & submits medical claims to different HMOs•Provides information to patients concerning their coverage and out-of-pocket payments•Identifies & resolves claims denials & re-presents same for reimbursement•Oversees all claims process to ensure accuracy & correct information •Provides accurate information to inquiries from patients, clinical staff, and insurance organizations.•Identifies & resolves billing complaints from health insurance patients.•Ensures a smooth & cordial working relationship with various corporate retainers & HMOs to ensure compliance with contract terms•Collaborates with the accounts department to obtain information on account statuses, debts, & settlements.•Maintains positive customer relations with HMO clients, ensuring that all issues are resolved promptly and professionally.Key Achievements- Spearheaded HMO claim assessments that enhanced processing efficiency by 35% and reduced turnaround time, ensuring faster service delivery.- Resolved 95% of billing and claims complaints within 24 hours, significantly boosting customer satisfaction and trust in services.- Contributed 45% to the organization’s monthly revenue by securing new HMO and corporate account partnerships through strategic bid proposals.- Designed and implemented an operational procedure and claims processing system that reduced errors by 50%, improved client satisfaction, and increased revenue generation.- Trained and mentored a team of 6, improving overall team productivity by more than 50%. Show less •Manages customer's enquiry, requests and complaints in a timely and professional manner.•Warmly welcomes patients and visitors to the facility•Collects patients data and verifies insurance details for accurate registration•Maintains and regularly updates patient information on the hospital information software •Handles incoming calls and messages professionally and promptly to ensure all inquiries are handled efficiently•Redirects inbound calls and emails to the appropriate departments or individuals•Responds accurately and promptly to patient inquiries on hospital services and general information•Addresses patients complains or concerns with empathy and escalates complex situation for prompt resolution•Manages appointment scheduling by liaising with clinical staffs to confirm availability and ensure proper booking•Coordinates the appointment process between the medical staffs and the patients, and ensure smooth delivery•Coordinates with both clinical and administrative staffs to ensure smooth and excellent customer experience•Ensures proper and adequate cash record keeping•Check and balances daily cash transactions•Monitors daily cash requisition and compute the same•Ensures efficient control of cash flow•Prepares bank reconciliation and records cash transactions•Coordinates and assists the medical and non-medical staff on the night shift•Ensures the smooth running of every arm of the hospital during night shifts•Supports medical staff to ensure excellent performance during emergencies Show less

  • Head, Health Insurance Claims & Corporate Accounts | Customer Support

    Jun 2016 - Nov 2024

  • Customer Service Representative & Administrative Assistant

    Nov 2013 - May 2016