Edwina Baddoo

Experience

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  Il Bottaccio

  Aug 2016 - Oct 2016

  Cross Departmental Intern

  During my Cross Departmental Internship at Il Bottaccio in Italy, I had the opportunity to gain valuable experience and contribute to multiple departments, including Front Office, Housekeeping, and F&B. My responsibilities and achievements included:* Guest Satisfaction: Maintained exceptional levels of guest satisfaction by promptly addressing guest requests and needs, ensuring a positive experience.* Conflict Resolution: Effectively resolved customer complaints and issues in a professional and polite manner, demonstrating the ability to handle challenges with diplomacy and within a reasonable timeframe.* Workflow Optimization: Utilized my expertise to streamline daily workflows, enhancing operational efficiency and productivity.* Inventory Management: Achieved efficient stock control and monitored inventory for team members and customers, providing support and solutions as needed.* Kitchen Support: Assisted in preparing the kitchen's mise en place, contributing to a smooth culinary operation.* Housekeeping Oversight: Provided assistance with housekeeping checks and room turnover, ensuring cleanliness and orderliness for guests.* Customer Relations: Addressed customer issues and complaints professionally and politely, promptly following up with appropriate solutions to enhance customer satisfaction.* Expertise: Applied my expert knowledge daily to complete tasks and streamline workflows effectively, making a meaningful impact on departmental operations.My internship at Il Bottaccio allowed me to develop versatile skills, adaptability, and a commitment to delivering outstanding service. It was a valuable experience that contributed significantly to my professional growth. Show less

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  Groupe Nduom

  Nov 2016 - Sept 2017

  Human Resources Assistant

  During my tenure as a Human Resource Personnel at Groupe Nduom, I contributed to various HR functions, including:* Conducting interviews and screening candidates for various positions.* Assisting in the onboarding process by preparing documentation and facilitating orientation sessions.* Maintaining and updating employee records with a focus on accuracy and confidentiality.* Organizing and coordinating employee training programs and workshops.* Supporting HR policy updates and drafting procedures based on industry best practices.* Conducting research on HR trends and providing recommendations for improvement.* Assisting in planning and organizing employee engagement activities and events.* Providing administrative support to the HR department, including managing correspondence.* Preparing HR reports and presentations for management review.* Actively participating in team meetings and contributing ideas for process improvement and efficiency. Show less

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  Cullasaja Club

  Apr 2018 - Nov 2018

  Front of house Intern

  As a Front of House Intern at Cullasaja Country Club, I excelled in customer service and operational support, including:* Providing menus to customers and effectively communicating specials to enhance upselling opportunities.* Acquiring orders from customers while ensuring they were well-informed about menu items, drinks, and specials.* Maintaining an excellent first impression by extending a warm and friendly welcome to visitors.* Assisting customers by cleaning and shining silverware, glasses, and other items.* Developing an extensive knowledge of menus and specials, collaborating with chefs to stay updated on daily offerings.* Processing payments, including cash and credit cards, and delivering checks to tables after meal service. Show less

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  Peduase Valley Resort

  Nov 2020 - Oct 2021

  Jrn. Business Development Manager

  In my role as Junior Business Development Manager at Peduase Valley Resort, I played a pivotal role in shaping the company's marketing and sales initiatives. Some of my accomplishments include:* Crafting and implementing two innovative revenue-generating strategies that contributed to business growth.* Enhancing customer and distributor loyalty by 2% through the cultivation of strong relationships and a genuine passion for personal development.* Collaborating closely with cross-functional teams, including sales, service, finance, and container logistics, to successfully accomplish business objectives.* Spearheaded the creation of cutting-edge monthly event media content, which drove brand recognition to new heights.* Establishing and expanding three media partnerships, leveraging valuable insights to achieve exceptional outcomes.* Expertly closing intricate contracts and short-term agreements with new clients, demonstrating an unwavering enthusiasm for driving sales.* Executing 12 vibrant in-house events, including festive celebrations, leaving a lasting impression on customers.* Developing and delivering captivating sales materials across multiple platforms, showcasing a deep understanding of international trade and market trends in a commercial sales environment. Show less

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  Base Pharmacy Co. Ltd

  Nov 2021 - now

  As a Business Development Executive at Base Pharmacy Co Ltd., I've been instrumental in driving business growth and expanding our customer base. My key achievements include:* Successfully introducing three new product lines, resulting in increased revenue and market presence.* Implementing innovative marketing strategies to attract and engage a wider customer base.* Expertly curating and optimizing engaging content across Instagram, Facebook, and LinkedIn to elevate brand visibility and drive audience engagement. Show less

  • Business Development Manager

    Oct 2023 - now

  • Senior Business Development Executive

    Nov 2021 - Apr 2024
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  Snapbrillia

  Jan 2024 - Apr 2024

  Business Development Mentee