Smriti Chadha

Experience

• 

  GENPACT

  Apr 2015 - Oct 2017

  Process Associate

  Key responsibilities:▪️Managing Accounts receivable including Collections, Cash Application and Deductions management for a European client▪️Handling the Month end reporting and closing activities related to Accounts receivable team for our client.▪️Handling payments through Lockbox, cheque payments, Exception payments etc.▪️Preparing month end reconciliation for the AR process ▪️Managing Automatic Lockbox processing in cash application process▪️Follow up with the bank on issues like cheque lost, cheque not cleared on time and miscellaneous payments etc.▪️Creation of new customer in Oracle ▪️Daily Balancing of cash received in bank with oracle posting.▪️Manage customer refunds, transfer entries and adjustment entries.▪️Responsible that the bank reconciliation process is completed within the Timelines.▪️Priority resolution of customer/client queries to ensure desired outcome and retain stakeholders trust▪️Ensuring DTP’s and other process related documents are updated in a timely manner.▪️Responsible for cash forecasting on weekly and monthly basis.▪️Ensuring that the SLA’s and TAT are met as agreed with the client Show less

• 

  EXL

  Oct 2017 - Apr 2022

  Key responsibilities:▪️Expert domain knowledge on Collections, Cash applications and dispute management ▪️Handling Collections, Cash Application, Disputes Management for a European client. ▪️Leading multiple client portfolios for end to end O2C activities.▪️Track weekly collections and disputes ; escalate issues to ensure monthly collections targets are achieved and shortfalls are highlighted in advance to the client.▪️Preparing Dashboard, monthly/weekly and Bi-weekly decks for the client meeting as well as daily huddle packs for operation excellence.▪️Involved in day to day operations - stakeholder management, client management, escalations and RCA’s.▪️Work closely with the Service Delivery Team on daily/weekly/monthly reporting and SLA calculations etc.▪️Ensuring timely and Transparent delivery of desired results on the critical SLA’s and KPI▪️Working with the team to develop, evaluate, simplify and improve existing operation process▪️ Uphold organization policies and standards, ensuring legislative regulations are followed.▪️Handling Month-end reporting and closing activities, Daily and Bi-weekly calls with the client▪️Handling escalation calls and email queries for resolving customer concerns▪️Responsible for backup planning, succession planning and training nominations.▪️Preparing and Reviewing SOP’s for standardised process outcomes▪️Leading a team of 15+ people. Show less Key responsibilities:▪️Managing Accounts receivable including Collections, Cash Application and Deductions management for a European client▪️Handling the Month end reporting and closing activities related to Accounts receivable team for our client.▪️Handling payments through cheque payments, credit card payments and BACS payment etc.▪️Preparing month end reconciliation for the AR process ▪️Follow up with the bank on issues like cheque lost, cheque not cleared on time and miscellaneous payments etc.▪️Daily Balancing of cash received in bank.▪️Manage customer refunds, transfer entries and adjustment entries.▪️Priority resolution of customer/client queries to ensure desired outcome and retain stakeholders trust.▪️ Handling escalation calls and email queries for resolving customer concerns.▪️ Maintain constant communication with management, team, and vendors to ensure proper operations of the organization▪️ Train and onboard new employees on operational protocols to ensure all team members adhere to standard operating procedures (SOP’s)▪️Ensuring DTP’s and other process related documents are updated in a timely manner.▪️Responsible for cash forecasting on weekly and monthly basis.▪️Ensuring that the SLA’s and TAT are met as agreed with the client Show less Key responsibilities:▪️Managing Accounts receivable including Collections, Cash Application and Deductions management for a European client▪️Handling critical portfolios and related activities to Accounts receivable team for our client.▪️Handling payments through cheque payments, BACS payments, credit card etc.▪️Follow up with the bank on issues like cheque lost, cheque not cleared on time and miscellaneous payments etc.▪️Manage customer refunds, transfer entries and adjustment entries.▪️Responsible that the bank reconciliation process is completed within the Timelines.▪️Priority resolution of customer/client queries to ensure desired outcome and retain stakeholders trust▪️Ensuring DTP’s and other process related documents are updated in a timely manner.▪️Responsible for cash forecasting on weekly and monthly basis.▪️Ensuring that the SLA’s and TAT are met as agreed with the client ▪️ Strong problem-solving and analytical skills▪️Self sufficiency; the ability to work with minimal supervision. Show less

  • Assistant Manager

    Jul 2019 - Apr 2022

  • Subject Matter Expert

    Jun 2018 - Jun 2019

  • Senior Executive

    Oct 2017 - Jun 2018
• 

  Accenture

  Apr 2022 - now

  Operations Manager