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Deborah Humphries, PMP, MBA

Deborah Humphries, PMP, MBA

Internet Website Manager & Product Development Manager (Asia Pacific)

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location of Deborah Humphries, PMP, MBACalgary, Alberta, Canada

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  • Timeline

  • About me

    Senior Product Manager at TELUS

  • Education

    • MBA, E-Business

      -
      Master of Business Administration

    • Technical Trainings

      -

      Activities and Societies: Microsoft Suite (Word, Outlook, Excel, PowerPoint, Project, Visio) Adobe Suite (Photoshop, Premiere, InDesign) Shopify Ecommerce, Oberlo CRM Salesforce Admin (in progress) Microsoft Dynamics CRM Insightly GoDaddy WordPress Google Analytics Digital Marketing OBT Systems (Concur, Rearden, KDS) AWS Cloud Practitioner Essentials

    • University of Regina

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      Bachelor of Business Administration - BBA Business Administration and Management

      Activities and Societies: President Administration Society; Queens University Business Competition Marketing Team; City of Regina Economic Committee - Student Representative

    • University of Phoenix

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      Master of Business Administration - MBA E-Business

  • Experience

    • Global Sources - Manila, Philippines

      May 1998 - Dec 2000
      Internet Website Manager & Product Development Manager (Asia Pacific)

    • WestJet

      Jan 2001 - Nov 2004
      Sr, Distribution Analyst Marketing | Sr. Business Solutions Analyst IT | Internet System Architect

    • Vantis International Corporation

      Jan 2005 - Oct 2005
      Director - Project Management Office

      In my role, I delivered strategic leadership for managing PMO (project management office) operations, ensuring organizational readiness for sales in the ongoing year. Oversaw IT vendor relationships Global Distribution Systems and Central Reservations Systems.

    • Rayo Group Inc.

      Jan 2006 - Jan 2017
      Business Consultant

      I successfully provided business consulting services including strategic planning, project management, staff recruiting, market research, and business intelligence, resulting in several rolling contracts with repeat customers.

    • Custom Travel Solutions

      Jan 2010 - Jan 2014
      Managing Director Custom I-Book

      As a Managing Director, I streamlined project operations by managing the Corporate Online Booking Tool (OBT's) Division for Custom Travel Solutions. Project managed OBT implementations and hired additional staff for OBT implementations, which increased productivity. I rolled out business enterprise for workforce mobilization and logistics management (I-LOGISTICS). Oversaw the third-party vendors and contracts with OBT business partners (Concur Cliqbook, KDS, Rearden). I increased process efficiency by recruiting team for IT help desk, customer support, project management, and technical implementation team.Key Achievements:♦ Developed online booking tool practice to a multi-solution offering (in 2 years) in collaboration with industry-leading business partners (such as Concur, Rearden, and KDS), supporting medium-sized businesses across Corporate Canada.♦ Successfully established Corporate Online Booking Tools (OBT's) Division for the organization.♦ Accomplished customer satisfaction score of 97% with IT Help Desk team.♦ Led end-to-end customer implementations for OBT SaaS (software as a service) corporate travel tools (airlines, hotels, car rentals), including integration with full-service travel agents and I-BOOK help desk team. Show less

    • Moppitt by Dakota Supplies

      Jan 2013 - Feb 2021
      Senior Leadership, Co-Founder

      One of my key contributions as a Co-Founder is to drive overall business operations by devising and executing effective plans, mobilizing resources, and directing cross-functional teams.Key Achievements:♦ Won "VenturePrize Fast Growth Award" for developing highly effective business plan.♦ Awarded product patent in under nine months for moppitt cleaning invention for commercial airline transportation.♦ Raised more than $1.5M in government funding (matched by private equity investment) by drafting federal and provincial grant applications.♦ Reduced cost of goods sold by 50% through gainful negotiation of alternate supplier contracts with production scalability, while ensuring the continuation and enhancement of R&D services.♦ Achieved 85% end-user acceptance on airline product trials in Canada.♦ Drove 50% reduction in plastic waste through continuous product improvements for sustainability.♦ Spearheaded successful delivery of multi-year/multi-phase project for federal government bid, including product redesign, sourcing, and supply chain management from multiple countries (China, Canada, USA) with final goods assembly in Canada. Show less

    • TELUS

      Mar 2021 - now

      TELUS TV/Video Services Products Team with Stream+ Internet Team: TELUS Wi-Fi Plus, TELUS EmailSelf Assurance PM Products & Services / Home Solutions- TELUS Email powered by Google- Whole Home WI-FI Project- T.com Internet Value Prop

      • Senior Product Manager TV Team

        Sept 2024 - now

      • Senior Product Manager

        Feb 2022 - now

      • Product Manager

        Mar 2021 - Feb 2022

  • Licenses & Certifications

    • Business Requirements Gathering & Definition

      CDI Technology

    • Digital Marketing

      Alberta Women Entrepreneurs

    • Project Management Certificate

      Mount Royal University

    • Business Relationship Management Professional (BRMP®)

      APMG International
      View certificate certificate

    • Project Management Professional (PMP)

      Project Management Institute

  • Honors & Awards

    • Awarded to Deborah Humphries, PMP, MBA
      Summary - ♦ Critical-thinker with strong business acumen offering vast expertise in end-to-end product development, PMO leadership, e-business planning, digital marketing, and consultancy. Credible history of developing award-winning business plan, creating a patented product, and successfully establishing a Corporate Online Booking Tools (OBT's) Division. Stellar record of managing technical projects through strategic planning, resource utilization, and effective team management. Instrumental at… Show more ♦ Critical-thinker with strong business acumen offering vast expertise in end-to-end product development, PMO leadership, e-business planning, digital marketing, and consultancy. Credible history of developing award-winning business plan, creating a patented product, and successfully establishing a Corporate Online Booking Tools (OBT's) Division. Stellar record of managing technical projects through strategic planning, resource utilization, and effective team management. Instrumental at administering budgets, utilizing necessary resources, and reducing potential risks to ensure completion of projects within specified timelines and budgetary constraints. Proven success achieving higher customer satisfaction score and driving significant cost reductions by leading continuous improvement initiatives. Refined communicator with strong problem-solving skills; keenly focused on taking end-to-end ownership and delivering next-level results in a fast-paced and dynamic business environment ♦ Won "VenturePrize Fast Growth Award" for developing highly effective business plan ♦ Awarded product patent in under nine months for moppitt cleaning invention for commercial airline transportation Show less

  • Volunteer Experience

    • President

      Issued by Dynamic Karate Association - http://www.dynamickarate.ca
      Dynamic Karate Association - http://www.dynamickarate.caAssociated with Deborah Humphries, PMP, MBA

    • Science Fair Judge

      Issued by Westmount Charter School Society
      Westmount Charter School SocietyAssociated with Deborah Humphries, PMP, MBA

    • Director of Marketing

      Issued by Adrenaline Fastpitch Association
      Adrenaline Fastpitch AssociationAssociated with Deborah Humphries, PMP, MBA