Greg E.

Experience

• 

  Jamba

  Jan 2010 - Jan 2014

  Assistant Manager

  • Conduct pre-employment interviews designed to minimize team member turnover and to ensure proper staffing levels are maintained.• Ensure that the store has sufficient product, merchandise, and supplies needed to manage an efficient store.• Assist store manager in writing a weekly schedule according to labor guidelines and consider any fluctuations in sales due to holidays or local events.• Assist the store manager in maintaining proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.• Execute effective recruiting programs with the Human Resources Department to ensure high team member retention.• Counsel team members, facilitate team member training efforts, conduct regular performance reviews, and administer disciplinary write-ups. Show less

• 

  Starbucks

  Jan 2014 - Jan 2015

  Shift Manager

  • Anticipate customer and store needs by constantly evaluating environment and customers for cues. Communicate information to manager so that the team can respond as necessary.• Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve performance. • Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Discover and respond to customer needs.• Execute store operations during scheduled shifts. Organize opening and closing duties as assigned. • Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. • Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team. Show less

• 

  Research Specialists Inc. LLC

  May 2017 - Jul 2021

  • Onboard 15 – 20 B2B clients monthly using low and high-touch onboarding models.• Collaborate cross-functionally with Product, Sales, and Support to deliver a custom report format tailored for over 100 clients.• Promote client products and services by suggesting additional products based on their growing needs.• Provide clients with rapid support, with an emphasis on customer contact instead of transaction processing.• Manage new and existing clients, ensuring accounts hit their strategic targets and KPIs. Conduct QBRs to help realize ROI.• Develop informative and detailed step-by-step learning tutorials on how to process a variety of different reports correctly and efficiently. Show less • Perform Quality Assurance on commercial property inspection reports and wrote in-depth and comprehensive report narratives summarizing the property data, condition, and recommendations.• Evaluate properties and assign recommendations based on physical condition, worker's compensation hazards, and general liability hazards.• Best performer in the company with an average of 30 reports per day and a 1% report return rate.• Achieved proficiency and mastery of 15 varying report types and 100+ clients: each with unique requirements and varying specific report preferences. • Efficiently manage, balance, and prioritize a variety of tasks and deadlines using a systematic approach based on urgency, ease of completion, and revaluation. Show less

  • Customer Onboarding Manager

    Apr 2019 - Jul 2021

  • QA Analyst

    May 2017 - Apr 2019
• 

  Meta

  Oct 2021 - Jun 2022

  Product Support Analyst

  • Serving as a Meta vendor, via Accenture, as a Delivery & Signals Product Support Analyst on theBusiness Product Support Team.• Provide Tier 2 Analyst support for client's issues with product confusion and bugs on ad delivery,budget spend, scheduling, targeting, objectives, APIs, A/B tests, metrics, and app installs.• Triage over 260 cases per month while maintaining a 92% QA score and exceeding SLAs.• Effectively communicate technical resolution, workarounds, bugs and product confusion to Tier 1Analysts and escalate to specialists when issues fall out of analyst's scope.• Develop advanced knowledge within Meta advertising and business products including AdsManager, Meta Pixel, Audience Manager, and Business Manager.• Proficient in numerous Meta, back-end, industry-standard, debugging applications and businessinvestigation tools.• Mentor team members and assign cases to prioritize high-tier cases and manage ticket volume. Show less

• 

  JMI Reports

  Jun 2022 - Feb 2024

  • Promoted to this position for surpassing performance targets and supporting company culture.• Spearhead the oversight and optimization of a national network comprising over 100 independent inspection contractors, ensuring the timely and high-quality completion of insurance inspections.• Collaborate extensively across departments, including Product, Sales, Support, Recruiting, and QA, to uphold exceptional quality standards, timely service delivery, and product excellence for clients.• Implemented strategic initiatives that resulted in a notable 20% reduction in late orders monthly and a substantial 45% decrease in inspector travel fees overall.• Drive operational efficiency by overseeing the production of over 3,000 insurance inspections monthly while managing all field operations across a geographic span encompassing 20 states.• Proactively manage staffing levels to align with projected order volume, optimizing resource allocation to meet stringent time service and quality benchmarks.• Establish, enforce, and continually refine control policies and processes to ensure the accuracy, security, and compliance of inspection data with client specifications.• Analyze time-service reports and leverage data analytics to meet company standards.• Skillfully negotiate fee agreements and trip runs for inspectors, promptly addressing their needs and fostering strong working relationships.• Manage, motivate, and supervise 1 direct report. Show less • Manage order assignments spanning over 20 states and coordinate the activities of a diverse network comprising 100 insurance inspectors, ensuring efficient and timely completion of inspections.• Utilize CRM (HubSpot) and generative AI (ChatGPT) to process and address an average of 100 client status inquiries daily, demonstrating proficiency in client communication and relationship management.• Proactively engage with inspectors through email, generative AI, phone channels, reaching out to over 50 inspectors daily to gather updates on late orders and fulfill client requests promptly.• Helped Field Manager reduce late orders by an average of 20% per month. Show less

  • Field Operations Manager

    Jul 2023 - Feb 2024

  • Assistant Field Operations Manager

    Jun 2022 - Jul 2023