Anuj Singh

Experience

• 

  Accel Frontline Services Ltd. - India

  May 2007 - May 2008

  Desktop Support Specialist

  Support function

• 

  Tech Mahindra

  May 2008 - May 2019

  Employer: Tech Mahindra –System Engineer Client: Mahindra Holidays and Resorts India Pvt. Ltd.Domain: HospitalityDuration: May 2008 to July 2013Role: IT –Project ManagementRoles and responsibilities:• PMS (Property Management System) IDS.• Delivery of IT Infra for all North and East resorts.• LAN/WAN Management.• Network monitoring of all north-east resorts• Configurations of Routers using routing protocol across different locations.• Managing of complete lease line management and handling the network issues for the north-east resorts.• Vendor Management. (BSNL, IDS, Wi-Fi, VSAT, Local Vendor, Siemens)• Configuration of printers.• Major role as a SPOC of the site.• Good Word Documentation (KB’s and SOP’s).• IT Asset Inventory Management for all North East Resorts.• Installation and configuration of PC hardware.• Troubleshooting all the Network Equipment’s.• Implementation of SAP Show less

  • Senior System Engineer

    Aug 2015 - May 2019

  • Senior System Engineer

    Dec 2013 - Jul 2015

  • Senior System Engineer

    May 2008 - Nov 2013
• 

  Ind Innovation Private Limited

  Jan 2022 - now

  Project Manager

  Employer: Ind Innovation Pvt Ltd- Project ManagerDuration: Feb 2022 to TillClient: Bharti Airtel Ltd, PGCIL (Power Grid Corporation of India), Sterlite Technologies.Role - Responsible to Manage Project- Process Management, Project Plan, Resource Management, Monitoring and Tracking of Project, Vendor Management, Perform Risk Assessment, Project Documentation, Support Management. Nature of work at Ind Innovation Pvt Ltd:• Handling team of 42+ team members (Operations L1 Unix, Helpdesk, SAN Storage, L2 Unix, Wintel, Database team, HW RE).• Operational process as per SoW and RFP (Support window 24*7*365).• ITIL/ISO Process adherence.• Vulnerability Management/Asset Management/Vendor Management.• Incident Management/Problem Management/Change Management.• SLA/Manpower availability/ Process Compliance.• IT Operations, DCO uptime, Service uptime, Service/Server availability• MIS and Reporting (Daily/Weekly/Monthly/Quarterly)• Performance Review/RCA/Case Study• Part of UNMS I&C/NER DC DR setup/FAT/HLD/LLD team of PGCIL/STL. Show less