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Claudia Cuevas

Claudia Cuevas

Network Analyst

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  • Timeline

  • About me

    Senior Information Technology Professional

  • Education

    • Toronto Metropolitan University

      -
      Degree, Bachelor's of Applied Arts Specialization: Computer Applications and Computer Technologies - B.A.A

  • Experience

    • Brookfield Residential Property Services

      Jan 1999 - Feb 2008
      Network Analyst

    • Computer Talk LTD

      Feb 2008 - Nov 2010
      Network Analyst

      • Achieved 99.98% uptime customers SLAs by maintaining and monitoring a data center of 40+ physical servers and network infrastructure• Designed and implemented VoIP call center solutions at customer’s sites• Identified, troubleshoot and resolve system hardware and software problems for all onsite windows systems • Provided Bilingual tier III support to Bell Canada customers• Administered Active Directory, IIS, DHCP and DNS servers and other infrastructure devices Show less

    • IBM

      Nov 2010 - Sept 2011
      Systems Analyst

      • Provided French tier III support to IBM’s financial, telecom, and oil and gas clients• Managed Exchange 2003, 2007 and 2010 servers for 12,000+ users• Collaborated with 3rd party vendors to resolve customer technical issues• Managed system backups and recovery using Tivoli and conducted configuration management security audits

    • Hudbay Minerals Inc.

      Sept 2011 - Apr 2021
      Senior Infrastructure Specialist

      •Achieved 99.95% availability of all critical host systems and network infrastructure by managing day-to-day operations, including system optimization, configuration and maintenance. •Improved systems and network infrastructure security working with 3rd parties and key stakeholders on internal audits to ensure Information Security policies, procedures and controls aligned with all associated requirements. •Upgraded, maintained and configured unified collaboration and VOIP infrastructure company-wide, allowing users to communicate more efficiently across global offices. Show less

    • Mirvish Productions

      Dec 2021 - Feb 2024
      Senior Information Technology Systems Administrator

    • Cadillac Fairview

      Feb 2024 - now
      Systems Engineer

  • Licenses & Certifications

    • VMware vSphere 6.5: Install, Configure and Manage

      VMware

    • ITIL Fundamentals – (ITIL Certification)

      ITIL Foundation Certification Training Level

    • Architecting on AWS Training, Amazon

      Amazon Web Services (AWS)

    • CompTIA A+ Certification

      CompTIA

    • Candidate for SSCP – System Security Certified Practitioner (Inview)

      (ISC)²