
Dimitris G. Giannaklis
Management Support Specialist

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About me
HR Manager at Divico S.A.
Education

10th lyceum of Patras
1994 - 1997Activities and Societies: Member of Basketball team, member of students council General education

Hellenic Open University
2010 - 2012Master’s Degree MSc Cultural Organizations Management 7.48Cultural Organizations Management

National Kapodistrian University of Athens
2000 - 2004Bachelor’s Degree BSc Human Resource Management and Administration 6.58Human Resource Management and Administration
Experience

OAED
Dec 2003 - Oct 2004Management Support SpecialistRegistration with Hellenic Manpower Employment Organization (OAED) Unemployment Register and renewing uneployments' cards. Protocol services for about three (3) months.

Hellenic Navy
Aug 2005 - Jul 2006Public Relations and Convention OfficeNavy Commander's personal driver and accompaniment in every ceremonial event. Navy Commander's secreterial services. Member of Ionian Navy Administration Cultural Events' Team.

Mortage and Land Office of Patra
Jan 2007 - Jun 2010Management Support SpecialistRegistering land contracts. Responding to Lawyers and Greek National services application letters.

COSTA NAVARINO
May 2011 - May 2014Maintain concentrated observation of my duty area. Inspection, preparation and maintenance checks of the emergency equipment and rescue boat. Provide immediate first aid in the event of injury. Observation of potential intrusion to the resort by the sea. Assist and guide guests providing generic hotel information and everyday weather conditions by the flag system indication. Finally, I do sea patrolling on a rescue boat and provide and report through the radio network all occasions (i.e. rescues, first aid, weather conditions) constantly. Show less Maintain concentrated observation of my duty area. Inspection, preparation and maintenance checks of the emergency equipment and rescue boat.Provide immediate first aid in the event of injury.Observation of potential intrusion to the resort by the sea.Assist and guide guests providing generic hotel information and every day weather conditions by the flag system indication.Finally, I do sea petrolling on a rescue boat and provide and report through the radio network all occasions (i.e. rescues, first aid, weather conditions) constantly. Show less
Sea Front Lifeguard
Sept 2012 - May 2014LIFEGUARD
May 2011 - Sept 2012

INEDIVIM - YOUTH AND LIFELONG LEARNING FOUNDATION
Nov 2014 - Dec 2014InstructorWork Stress Management

COSTA NAVARINO
Nov 2014 - Nov 2019Assist and guide guests providing generic hotel information. Managing inventories and stock, including keeping detailed records of inventory use and sales, and advising management on orders where necessary. Encourage team members, including communicating team goals and identifying areas for new training or skill checks. Conduct team meetings to update members on best practices and continuing expectations. Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Conduct recruitment processes and I am in charge of new team member training. Answer team member questions, help with team member problems and oversee team member work for quality and guideline compliance. Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Show less Maintain concentrated observation of my duty area. Inspection, preparation and maintenance checks of the emergency equipment. Observation of potential intrusion to the resort by the sea. Assist and guide guests providing generic hotel information. Manage inventories and stock, including keeping detailed records of inventory use and sales, and advising management on orders where necessary. Encourage team members, including communicating team goals and identifying areas for new training or skill checks. Conduct team meetings to update members on best practices and continuing expectations. Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints. Assist management with hiring processes and new team member training. Answer team member questions, help with team member problems and oversee team member work for quality and guideline compliance. Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Show less
Senior Team Lead
Apr 2017 - Nov 2019Team Lead
May 2014 - Apr 2017Security Officer
Nov 2014 - Dec 2014

Papaioannou Ν.- Podara D. Ο.Ε. “RECO”
Oct 2020 - Jul 2022HR ManagerConsistently recruiting excellent staff. Maintaining a smooth on boarding process. Resolving conflicts through positive and personal mediation. Creating clear and concise reports. Handling workplace investigations, disciplinary and termination procedures.Developing clear policies and ensuring policy awareness.

Divico Security
Jul 2022 - nowHR ManagerConsistently recruiting excellent staff. Maintaining a smooth on boarding process. Resolving conflicts through positive and personal mediation. Creating clear and concise reports. Handling workplace investigations, disciplinary and termination procedures.Developing clear policies and ensuring policy awareness.Maintaining employee and workplace privacy.
Licenses & Certifications

Certificate in Pedagogical and Teaching Competence
ΑΣΠΑΙΤΕDec 2021
First Aid For Citizens
Red CrossMar 2019- View certificate

Cultural Heritage & Tourism
INNOVA NETMar 2014 - View certificate

Security Studies
Jan 2014 
Entrepreneurship Seminar
ATEI KALAMATANov 2012
Two days session '' SEARCH-INNOVATION-ATTEMPT''
Ethniko Metsovio PolytechnicoMay 2012
Soccer Referee School
Ε.Π.Σ. ΜΕΣΣΗΝΙΑΣSept 2010- View certificate

Human Resources: Creating an Employee Handbook
LinkedInMay 2020 .webp)
Certificate in ESOL International (Listening, Reading, Writing) (Mastery C2) 603/1965/3
LanguageCert (PeopleCert Qualifications Ltd)Aug 2020
Human Resources in the Food Service and Hospitality Sector
Alison - Free Online LearningAug 2020
Modern Human Resource Management - Recruitment and Selection Process - Revised
Alison - Free Online LearningAug 2020- View certificate

Diploma in Soft Skill Development
Alison - Free Online LearningJul 2020 - View certificate

Attracting, Hiring, and Working with Gen Z
LinkedInMay 2020 - View certificate

Talent Management
LinkedInJun 2020 - View certificate

Hire, Retain, and Grow Top Millennial Talent
LinkedInMay 2020 - View certificate

Creating a Culture of Change
LinkedInMay 2020 - View certificate

Human Resources: Using Metrics to Drive HR Strategy
LinkedInMay 2020 .webp)
LanguageCert Level 3 Certificate in ESOL International (Speaking) (Mastery C2) 603/1966/5
LanguageCert (PeopleCert Qualifications Ltd)Aug 2020- View certificate

Certification Prep: Professional in Human Resources (PHR)®
LinkedInApr 2020 
Certificate Higher Level Geometry and Trigonometry - Revised
Alison - Free Online LearningJul 2020
The Art of Recruiting
National & Kapodistrian University of AthensMay 2020- View certificate

Diploma in Emotional Intelligence
Alison - Free Online LearningJun 2020 - View certificate

Coaching Employees through Difficult Situations
LinkedInJul 2020 
Enterprise Resource Planning (ERP) and Human Capitals Management (CRM)
Athens University of Economics and BusinessMay 2020- View certificate

Inclusive Leadership
LinkedInJun 2020 - View certificate

SAP ERP Essential Training
LinkedInMay 2020 
Diploma in Basic English for Business and Tourism
Alison - Free Online LearningJul 2020- View certificate

Creating a Compelling Job Description
LinkedInMay 2020 - View certificate

HR and Digital Transformation
LinkedInApr 2020 - View certificate

Human Resources: Building a Performance Management System
LinkedInMay 2020 - View certificate

Human Resources: Protecting Confidentiality
LinkedInMay 2020 - View certificate

Recruiting Foundations
LinkedInMay 2020 - View certificate

Strategic Human Resources
LinkedInMay 2020 - View certificate

Building a Coaching Culture: Improving Performance Through Timely Feedback
LinkedInApr 2020 - View certificate

Learning WebEx
LinkedInApr 2020 - View certificate

Body Language for Leaders
LinkedInApr 2020 - View certificate

Human Resources: Understanding HR Systems Features and Benefits
LinkedInApr 2020 - View certificate

HR as a Business Partner
LinkedInApr 2020 - View certificate

Managing Virtual Teams
LinkedInApr 2020 - View certificate

Remote Working: Setting Yourself and Your Teams Up for Success
LinkedInApr 2020 
International Seminar ''THE ROLE AND THE PERSPECTIVES OF THE DEVELOPMENT OF CULTURAL INTERMEDIATION''
Elliniko Anoikto PanepistimioOct 2009
Suspicion Indicators Recognition and Assessment System Practitioner Certification course
Rozin SecurityMay 2019
Honors & Awards
- Awarded to Dimitris G. GiannaklisIQ sports Ironman 70.3 Greece Peloponnese Athanasios Papadimitriou April 1, 2019 For his active participation in the design and execution of the security and safety measures and his contributions to the efficient conduct of the sport event Ironman 70.3 Greece Peloponnese, which took place on the 14th of April, 2019. His professionalism and devotion to his work in the process of, he has shown courtesy and in any case, he was acknowledged by all the spectators, athletes and visitors.
- Awarded to Dimitris G. GiannaklisWork Certificate Eleftherios Tsironis October 1, 2009 Mr Dimitris Giannaklis has contributed to a large degree in the proper functioning of the Mortage and Land Office of Patra.
Languages
- enEnglish
- grGreek
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