Deep Enrich
Christina Robinson
170 followers
Greater Tampa Bay Area
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About me
Senior Manager, Agent Experience at Macy's Credit and Customer Services, Inc.
Education
TESST College of Technology-Baltimore
2007 - 2008Medical Assistant Certification
Experience
Macy's Credit and Customer Services, Inc.
May 2017 - nowSenior Manager, Agent Experience
Aug 2023 - nowNesting Manager
Sept 2021 - Aug 2023CS Escalation and Nesting Lead II
Oct 2019 - Sept 2021Operations Lead II
Apr 2019 - Oct 2019Bloomingdales Reserve Specialist
Dec 2018 - Apr 2019Customer Service Representative
May 2017 - Dec 2018
Licenses & Certifications
- View certificate
Articulate Storyline Essential Training (2021)
LinkedInDec 2024
- View certificate
Self-Leadership
McKinsey & CompanySept 2024 - View certificate
Team Leadership
McKinsey & CompanySept 2024 - View certificate
Leadership Essentials, part of Black Leadership Academy
McKinsey & CompanySept 2024 - View certificate
Elearning Tips
LinkedInDec 2024 - View certificate
Business Leadership
McKinsey & CompanyAug 2024 - View certificate
Communicating with Executives
LinkedInMay 2024 - View certificate
Building Trust
LinkedInMay 2024 - View certificate
Coaching Skills for Leaders and Managers
LinkedInApr 2024 - View certificate
Managing a Cross-Functional Team
LinkedInApr 2024
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