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Tracey Al Rocha

Tracey Al Rocha

Asst Manager Training (Avon US)

Followers of Tracey Al Rocha1000 followers
location of Tracey Al RochaMumbai, Maharashtra, India

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  • Timeline

  • About me

    Manager at GeBBS Healthcare Solutions

  • Education

    • St Xaviers College/ Khalsa College/ University of Mumbai

      -
      Bachelor of Arts (B.A.) / Master of Arts (M.A.) / DBM / DADPR English Language and Literature/Letters

    • St Anne's high School (fort)

      -
      SSC

      Activities and Societies: Chorus, Debate, Art, Dramatics, Swimming and Sports; Basketball and Throw ball.

    • University of Mumbai

      -
      Master's degree English Literature (British and Commonwealth)

    • Sri Guru Nanak Dev Khalsa College (SGNDKC), Delhi

      -
      Bachelor's degree English Literature (British and Commonwealth)

      Activities and Societies: Debate Team

  • Experience

    • WNS

      Nov 2007 - Feb 2013
      Asst Manager Training (Avon US)

      Voice and Accent Training (US &UK), Speech Enhancement Training, Process / Product Training, Universal Training ( Voice and Accent , Process) Conducting Assessments, Refresher Training, Conducting TTT, Dipsticks, Floor Sweeps, Training need analysis, Managing Teams, Managing Trainers, Team Management, Performance Management, Reporting, Calibrations, Content development, Content writing etc.

    • Serco

      Mar 2013 - Dec 2013
      Core Trainer

      Was a part of the Core Training Team. My job role included: Inducting new hires, Training on Speech Enhancement, Conducting assessments, Managing Trainees, Conducting Refresher Training & Dipsticks, etc.

    • Self-employed

      Jan 2014 - Jun 2016
      Author of Shadows/ Voice and Accent and SoftskillsTraining / Writing

      Hi, I am author as I love writing but beside that professionally have been into Training.

    • Serco

      Nov 2014 - Apr 2015
      Team Lead

      Team Leader, Onshore Quality Project - Barclays

    • Housing.com

      Apr 2015 - Sept 2016
      Process, Soft Skills and Behvioural Training

    • GeBBS Healthcare Solutions

      Sept 2016 - Mar 2021
      Assistant Manager

      AM Learning and Development

    • GeBBS Healthcare Solutions

      Jun 2021 - now

      • Manager

        Jun 2023 - now

      • Deputy Manager

        Jun 2021 - May 2023

  • Licenses & Certifications

    • Articulate storyline 360

      Middle Earth HR

    • TA101

      ITAA - International Transactional Analysis Association

    • Cerrtified Instructional designer

      Middle Earth HR
      Oct 2023

    • Instructional design

      Udemy
      Oct 2023

    • NLP

      ANLP India
      Mar 2019