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Faizan Faizi

Faizan Faizi

Marketing Planning Officer & DID Planning

Followers of Faizan Faizi893 followers
location of Faizan FaiziLahore District, Punjab, Pakistan

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  • Timeline

  • About me

    Unit Head Customer Experience (CX Operations) at Telenor Microfinance Bank Limited

  • Education

    • Bahauddin Zakariya University

      2003 - 2005
      Bachelor's Degree BSC -Double Math Physics

    • COMSATS Institute of Information and Technology

      2006 - 2008
      Master in Business Administration (MBA) Marketing/Marketing Management, General

  • Experience

    • Worldcall Telecom Limited

      Sept 2007 - Dec 2007
      Marketing Planning Officer & DID Planning

    • Abacus Consulting

      Jan 2009 - Apr 2021

      • Project Manager CC /Social Media Management /SSYB Certified by Kinverg /NFLP Certified By SBP

        Nov 2020 - Apr 2021

      • Assistant Manager(Customer Care/Experience Management & Social Media Manager)-SSYB (Kinverge Global)

        Jan 2009 - Oct 2020

    • Telenor Microfinance Bank Limited

      May 2021 - now

      • Unit Head Customer Experience (CX Operations)

        Oct 2021 - now

      • Customer Experience Manager

        May 2021 - Oct 2021

  • Licenses & Certifications

    • International Recognitions of Green Badge Awarded to EasyPaisa & TMB Page upon High RR and Low RT

      Facebook Marketing Co.
      Jul 2020

    • ChatGPT

      Great Learning
      Sept 2023

    • Customer Experience Masterclass

      TerraBiz
      May 2023

    • Spot Award Gold Category Q3 2022

      Telenor Microfinance Bank Limited
      Oct 2022

    • Project Management

      EBSI Export Academy
      Mar 2022

    • Revised SBP instructions on Call Center Management

      National Institute of Banking and Finance (NIBAF)-Pakistan
      Aug 2022

    • TMB Consequence Management Framework & Guidelines

      Telenor Microfinance Bank Limited
      May 2021

    • Spot Award Gold Category Q1 2022

      Telenor Microfinance Bank Limited
      Feb 2022

    • Business Continuity Management

      Telenor Microfinance Bank Limited
      May 2021

    • Enterprise Risk Management

      Telenor Microfinance Bank Limited
      May 2021

    • Introduction to Governance Standards & FLOD Policy

      Telenor Microfinance Bank Limited
      May 2021

    • Fraud Awareness & Risk Management

      Telenor Microfinance Bank Limited
      May 2021

    • Socially Devoted International Certification Q1&Q2 2020

      Socialbakers
      Apr 2020

    • KYC, AML & CFT

      Telenor Microfinance Bank Limited
      May 2021

    • National Financial Literacy Training

      State Bank of Pakistan (SBP)
      Jun 2020

    • Internationally Certified Six Sigma Yellow Belt-SSYB

      Kinverg
      May 2013

    • Telenor Microfinance Bank Anti Corruption Training

      Telenor Microfinance Bank Limited
      May 2021

    • TMB Anti Money Laundering Policy

      Telenor Microfinance Bank Limited
      May 2021