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Adrian Mak

Adrian Mak

Followers of Adrian Mak51 followers
location of Adrian MakSingapore

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  • Timeline

  • About me

    Senior Consultant (Manager) at NCS Group

  • Education

    • Nanyang Polytechnic

      2013 - 2016
      Diploma Infocomm & Digital Media (IT Network and System Administration)

  • Experience

    • NCS Group

      Aug 2019 - now

      PROFESSIONAL PROFILE• Transition, Transformation and Operations management with 16 years of experience.• Adept at developing and implementing operation strategies, continuous service improvement and process management.• Utilizing Lean Sigma Six practice to drive efficient processes and delivery.• Utilizing COPC Methodology to drive and deliver excellent customer experience.• Utilizing ITIL framework of best practices and systematic approach to deliver IT Services.• Stakeholders Management - Senior Management • Team management of 10 to 40 direct reports.• Technical Pre-Sales for Service Desk. Comprising of solutioning, costing, proposal and presentation. Show less

      • Senior Consultant

        Apr 2006 - now

      • Technical Pre-Sales

        Aug 2019 - Aug 2021

  • Licenses & Certifications

    • Foundation Design Innovation

      Singapore University of Technology and Design (SUTD)
      May 2022
      View certificate certificate

    • ITIL Foundation Level v4

      PeopleCert
      Mar 2021

    • (ISC)2 Security CISSP (ISC2-CISSP)

      Skillsoft
      May 2021
      View certificate certificate

    • AWS Technical Professional

      Amazon Web Services (AWS)

    • COPC® Data Analysis for Contact Centers Certified Professional Manager.

      COPC Inc.
      Jul 2024
      View certificate certificate

    • COPC HPMT Certified Professional Manager

      COPC Inc.

    • CISSP 2021: Secure Design Principles

      Skillsoft
      Sept 2022
      View certificate certificate

    • CISSP 2021: Fundamental Concepts & Principles

      Skillsoft
      Sept 2022
      View certificate certificate

    • COPC® Best Practices for Quality Management Certified Professional Manager

      COPC Inc.
      Mar 2024

    • EFSET English Certificate 69/100 (C1 Advanced)

      EF Standard English Test (EF SET)
      View certificate certificate

  • Volunteer Experience

    • Chairman

      Issued by Punggol Shore - The Amore Residents Network on Jul 2019
      Punggol Shore - The Amore Residents NetworkAssociated with Adrian Mak

    • Member

      Issued by Punggol shore Citizen Consultative Committee on Jul 2019
      Punggol shore Citizen Consultative CommitteeAssociated with Adrian Mak

    • Member

      Issued by Punggol Coast CoralTree Residents Committee on Jul 2013
      Punggol Coast CoralTree Residents CommitteeAssociated with Adrian Mak

    • Treasurer

      Issued by Punggol Coast Residents Network on Jul 2015
      Punggol Coast Residents NetworkAssociated with Adrian Mak

    • Associate Member

      Issued by Punggol Coast Residents Network on Jul 2017
      Punggol Coast Residents NetworkAssociated with Adrian Mak