Manuela P.

Experience

• 

  Miami-Dade County Public Schools

  Oct 2009 - Mar 2022

  Chairperson | Instructor

  • Taught students using diverse strategies and education technology, leading to ESOL students outperforming general education peers in assessments.• Analyzed engagement data to develop differentiated, data-driven instruction and identify areas for student growth.• Led the Bilingual Department, enhancing language proficiency and driving successful implementation of ESOL literacy resources.

• 

  Miami Dade College

  Jan 2015 - Aug 2018

  Continuing Education Instructor

  • Designed and implemented curriculum for diverse non-native English speakers targeting the four language modalities with the goal of speakers obtaining employment, work-related skills, a better job, and citizenship.• Improved language acquisition rates through the development of interactive lessons and state-of-the-art technology integration.

• 

  Self-employed

  Apr 2017 - now

  Fine Artist | Graphic Designer

  • Create commissioned fine art both in realism and abstract expressionism.• Create visual concepts digitally for clients and companies’ business needs.

• 

  EnGen

  May 2022 - now

  Customer Success Manager

  • Led client onboarding and training, driving user adoption and improving platform proficiency across a diverse portfolio.• Facilitated virtual and in-person training sessions, including presentations at industry events, to enhance customer experience and digital adoption.• Collaborated with cross-functional teams to refine onboarding materials and implement strategies that improved customer retention and engagement.