
Hassan Taher
Billing Operator

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About me
Senior Customer Project Manager at Ericsson
Education
.webp)
Notre Dame University - Louaize (NDU)
1999 - 2004Bachelor of Engineering Computer and Communication Engineering
Experience

MTC TOUCH
Jun 2004 - May 2005Billing Operator- Working as Huawei Billing system Operator- Carrying out scheduled tasks and regular backups of the systems

Comium
May 2005 - Mar 2008Billing System Analyst Supervisor- Operate, monitor and troubleshoot the Billing system and Point of Sale system.- Revenue Management reporting, Fraud identification and Financial reports generation.

Ericsson
Mar 2008 - nowKey Deliverables:. Digital Transformation project – Implementing Charging Catalog template-based solution to enhance stc customer experience capability and faster time to market using 5G capabilities. Deployment of 5G capable Intelligent Network (IN) Infrastructure: Directed the deployment and optimization of IN infrastructure, enhancing service intelligence and enabling advanced 5G telecommunications capabilities. Service Delivery Framework (SDF): Managed the SDF for efficient provisioning of telecom services, streamlining operations to support the rapid launch of new products and services powered by 5G technology. Global CSP Integrations: Spearheaded integrations with global Cloud Service Providers (CSPs) such as Google, Apple, and Netflix, aligning with stc’s digital transformation goals and successfully monetizing 5G technology. Data Center Management: Oversaw the installation and operation of a state-of-the-art data center for stc, providing a robust, scalable environment that supports the growing demand for cloud-based services and 5G telecom technologies. Core Processing Applications: Led the development and implementation of stc’s core processing applications, focusing on enhancing system performance and ensuring seamless integration with third-party services and platforms.- I was the PM for successful implementation of Charging system release CS-17 which is first Ericsson implementation worldwide. I am currently working for customer STC KSA, and previously worked for Zain KSA Show less I have the below roles and responsibilities:· Prepare/perform network configuration and integration test for new and expanded elements.· Prepare/perform system demonstration and/or acceptance as required.. Produce documentations such as HLD, LLD, list of test cases, test instructions, Method of Procedure (MOP), test progress report.· Properly handle customer requests and ensure that problems and/or outstanding issues are properly handled.· Prepare and perform a technical hand-over to the support organization/customers.Projects worked on : Hutchison 3G UK , MTN GUINEA, ZAIN NIGERIA, ZAIN CHAD, ZAIN CONGO, ZAIN GHANA, Telecel BURKINA FASO, Unitel ANGOLA, STC Saudi Arabia, Mobily Saudi Arabia, MTN IRAN, Mobilink Pakistan, Korek Iraq, Mobinil Egypt, Alfa Lebanon, ZAIN KSA, T-Mobile USA Show less
Senior Customer Project Manager
Jun 2016 - nowProject Manager
Nov 2012 - May 2016Experienced Solution Architect
Mar 2008 - Nov 2012
Licenses & Certifications
- View certificate

Leaders Core Curriculum Program 2024-2025
EricssonJul 2025 - View certificate

Solution Architect - Global Individual Assessment Program
EricssonNov 2011 - View certificate

Customer Project Manager Job Stage 7
EricssonSept 2020 
Professional Accreditation
Saudi Council of Engineers | الهيئة السعودية للمهندسين- View certificate

Reimagining the Customer Experience with Generative AI
SkillsoftDec 2024 
Leading Digital Acceleration
Stockholm School of EconomicsNov 2024- View certificate

SET2WIN Sales Foundation Project Management Badge 2023
EricssonJan 2024 - View certificate

Project Management Professional (PMP)®
Project Management InstituteAug 2011
Languages
- enEnglish
- arArabic
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