Suzanne D'Silva

Experience

• 

  Spotless Group

  Jun 2006 - Nov 2013

  Key Responsibilities:• Requirement gathering of legacy operational processes to identify and capture the most appropriate processes in the new SAP system. • Data analysis, cleansing, preparation and sign off for data loads.• Development of tests scripts and completing end to end testing for both the SAP and Quintiq systems and raising of defects and sign off using HP Quality Centre.• Working with the external training consultants to ensure training needs analysis was completed in accordance with the business requirements.• Assistance with the development of high quality training documentation, which included instructor manuals, user guides, quick reference material and online e-learning training packages through uPerform. Show less

  • SAP/Quintiq Business Specialist & Trainer – Project Springboard

    Aug 2011 - Nov 2013

  • Operations Manager – Cleaning

    Jun 2006 - Jul 2011
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  Spotless Group

  Mar 2014 - Jun 2017

  Key Responsibilities: • End-user support using ITIL methodology.• Team specialist in the configuration of MM objects including Storage Locations and Release Strategies• Identification and deployment of ongoing system improvements.• Assist with UAT for changes and modifications.• Provide SME support in enhancing the existing training and SAP business process documentation.• Conduct additional training to end users as requested.• Work closely with the Customer Master Data Team to ensure compliance with the business processes. Show less Key Responsibilities: • Design, testing and deployment of the functional solution in the order to cash and procure to pay functional areas of the SAP Implementation Project.• Networking with key business stakeholders to support requirements gathering & analyzing business needs.• Co-ordination with the data migration team to collect, cleanse and load master data.• Instructional design of participant guides, creation of E-Learns using Articulate Storyline• Classroom based Training Delivery. Show less

  • SAP Business Analyst (SD/CRM/MM) - Logistics

    Oct 2016 - Jun 2017

  • Business Analyst (SAP SD/CRM) SAP Implementation Project

    Mar 2014 - Oct 2016
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  Toyota Motor Corporation Australia

  Jul 2017 - now

  • Senior Training Specialist (ERP Transformation)

    Jan 2023 - now

  • Senior Sales System Support Analyst

    Jul 2017 - Jan 2023