Matthew Hill

Experience

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  Tweeter Home Entertainment

  Jun 2006 - May 2007

  Digital Entertainment Architect/Home Theater Designer

  As an expert on home theater and audio systems and controls, consulted with clients to design and sell home theater and whole-home solutions, answering questions knowledgeably and professionally.

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  Verizon Wireless

  May 2007 - Oct 2009

  Senior Support Specialist

  Provided first-level technical support to end-users on hardware and applications including installation, basic usage, and troubleshooting. Coached new hires through onboarding process, ensuring adherence to strategic company roadmap and regulations. Promoted to Training Assistant within 6 months of hire after proving strong understanding of internal systems and technology.

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  Edible Arrangements

  Apr 2010 - Mar 2019

  Successfully oversaw company-wide development, testing, deployment, and administration of ecommerce applications and Store Technology software and hardware solutions for 1300 retail stores in close partnership with ecommerce and operations leadership as well as technical project managers, user experience teams, and third-party providers. Generated detailed business requirement documentation through direct engagement with clients, business units, and engineers for customized development of both new products and iteration on existing systems. Led comprehensive training for corporate staff, executive management, and business owners on software operations and functionality, ensuring alignment with organizational standards.♦ Directed major redesign of company's critical store management/POS systems to improve ordering process and add meaningful dashboard/reporting metrics throughout the corporation.♦ Conceptualized a new on-demand work order printing system with the goal of drastically reducing occurrences of fulfillment errors due to outdated or duplicated work orders resulting in annual system savings of $200k, improved efficiency, and elimination of guest experience issues.♦ Leveraged extensive system knowledge throughout corporate relocation and onboarding of all new staff guiding development of mission-critical software solutions for both ecommerce and store technologies ensuring the brand's evolution and advancement under an all new structure.Leveraged extensive system knowledge in guiding the development of mission-critical software solutions and in leading technological presentations representing brand's evolution and advancement to prospective and current franchise owners.♦ Initiated and managed the scoping and design of the organization’s next-generation cloud-based point of sale system to transition away from legacy systems providing improved user and guest experience while enhancing the capabilities of franchise business owners to generate new business. Show less Developed new processes and drove change geared towards operational efficiency within existing systems by partnering with software development. Served as key point of contact for franchise owners, building and maintaining productive business relationships and providing a consistent interface and regional support resource. Performed financial review / P&L analysis with franchisees to identify inefficiencies and maximize profits throughout the network. Professionally maintained brand standards in guest service, product quality, and storefront appearance through regular reviews and training.Key Achievements:♦ Led over 30 new store openings in new markets all over North America including configuring and setting up store and systems while training users on all aspects of retail operations including leveraging software to maximize sales opportunities, monitor for loss prevention, track performance, and efficiently managing production and delivery.♦ Delivered multiple technical training and systems seminars during the organization’s annual convention to help franchise business owners and managers understand system capabilities and how they can drive their business. Show less

  • Senior Product Manager, Retail Technology

    Jun 2015 - Mar 2019

  • Franchise Business Leader

    Apr 2010 - Jun 2015
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  Primrose Schools

  Apr 2019 - now

  As the Director, Technology Products and Services, I lead a dynamic team responsible for overseeing the organization’s comprehensive technology landscape, which supports all internal business processes and school operational technology. I'm responsible for driving the security, evolution of our technology platforms, and support ensuring they meet current and future needs, and delivering maximum value from our technology investments.In my role I drive innovation in technology strategy, identify emerging technologies and trends, and monitor system performance to align with business objectives, mitigate risks, and enhance user satisfaction. I collaborate with both internal and external stakeholders to develop, acquire, implement, and maintain optimal systems across the business.Reporting to the Chief Technology Officer, I influence and execute the technology product strategy and roadmaps while managing the operational performance of our support and security practices. Show less Leads the Technology Product team. Responsible for understanding the organization’s complete Technology footprint supporting all internal business processes and school operational technology; current and future. Drive the evolution of technology platform development and functionality throughout the organization.Through the understanding of support center and unit-level business processes and challenges, endeavors to deliver maximized value from the technology products the organization has invested in Show less

  • Director, Technology Products & Services

    Apr 2024 - now

  • Senior Manager, Technology Product

    Jan 2021 - Apr 2024

  • Technology Product Manager

    Apr 2019 - Jan 2021