Ally Olsen

Experience

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  Alta Health Strategies/First Health

  Sept 1990 - Jun 1992

  Account Supervisor

  • Strong written, verbal and organizational skills• Proficiency in using PC, Office Suite (Word, Excel, PowerPoint, Outlook, OneNote.)• Detail oriented, self starter, strong work ethic.• Answers inquiries from customers and vendors via phone and email. • Performs research and problem resolution using multiple systems, tools and resources.• Provides day-to-day support to client and vendor contacts.• Processes client enrollment data, researches and resolves all errors, missing records, and discrepancies directly with client and vendor.• Participates in client conference calls with other regions/product areas, presenting information, current status of issues, and ideas on partnering for more effective processing of information.• Maintains positive client relationship.• Experience working with all levels in an organization. • Prepares standard reports and sends to clients.• Able to develop expertise on systems, manual processes, and learns processes quickly.• Ability to maintain records for auditing purposes.• Dynamic, dedicated, and strategic Human Resource Professional possesses progressive experience in HR policies and procedures, employee relations, benefits and compensation, HR records management, and legal compliance in health care and corporate environments.• Established reputation for accuracy, dependability, efficiency, and industry expertise. • Utilizes a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems. Show less

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  Interwest Medical

  Jun 1992 - Feb 1996

  SR Rep Accts Payable/Recv

  • Strong written, verbal and organizational skills• Proficiency in using PC, Office Suite (Word, Excel, PowerPoint)• Detail oriented, self starter, strong work ethic. • Well versed in standards for reporting and identifying trends• “People Person” with strong team building values.• Answers inquiries from clients and vendors via phone and email • Performs research and problem resolution using multiple systems, tools and resources.• Provides day-to-day support to client and vendor contacts.• Processes client enrollment data for complex clients, researching and resolving all errors, missing records, and discrepancies directly with client. • Participates in client conference calls with other regions/product areas, presenting information, current status of issues, and ideas on partnering for more effective processing in the future. • Initiates and follows through on case management process. Maintains positive client relationship• Experience working with all levels in an organization. • Prepares standard reports and sends to clients.• Able to develop expertise on systems, manual processes, and learns processes quickly• Ability to maintain records for auditing purposes• Experienced in making presentations both live and via telephone. Dedicated to employee relations, benefits and compensation, HR records management, and legal compliance in health care and corporate environments. Established reputation for accuracy, dependability, efficiency, and industry expertise. Utilizes a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems. Excellent interpersonal dexterity and incomparable ability to cultivate productive interactions with key decision makers, clients, and the general public. Exceptional versatility with the ability to manage multiple tasks in a high-pressure environment. Show less

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  ADP

  Nov 2006 - Nov 2015

  •Works to augment the services of the Vantage HCM Service Consultant Job Family to service clients. Provides answers to basic to intermediate questions and service requests from clients. Acts as a critical link in providing Stellar Service by developing and maintaining effective ADP/Client communication. •Responds to client inquiries and telephone/email requests of a basic to intermediate nature and logs information into a client management system for accurate tracking. •Provides basic payroll issue resolution which includes follow-up calls and action to ensure appropriate processing and service. Proactively contacts clients on internal error conditions, initiatives and works to resolve.•Remains up-to-date on and ensures proficiency in PC skills, ADP procedures and tools used to service ADP clients.•Completes several data changes and requests related to Benefit Administration to include EOI, FSC, Demographic updates, QMSCO.•Resolves client issues and requests accurately and timely and demonstrates effective communication, conflict resolution and negotiation skills to ensure superior service outcomes.•Participates in training on ADP Payroll and HR products, customer service delivery and keeps up-to-date on all new product rollouts as well as existing offerings. Continues to progress along knowledge curve by utilizing internal and external resources. •Maintains appropriate records on all client calls & service transactions. Keeps supervisor apprised of activities on a regular basis. •Perform stop payments, FSDD reversals, determine check status, iNet enrollment, tax breakdowns, confirm successful file transfer, track output, complete schedule changes, determine benefits eligibility, resolve vendor discrepancies, resolve tier level discrepancies, add or drop dependents, assist in benefits enrollment, handle haste updates, and other functions as needed. •Responsible for processing, troubleshooting and confirmation of carrier files, including SQL lookup. Show less  Creator of the S.C.O.R.E. website data repository. SME for Outlook functionality and archive set-up SME for Death Claims, QMSCO and Direct Bill SME for H&WSE AE processing guides pertaining to all BR procedures SME for COBRA & HIPAA documentation & processes 1st BR granted with access to SPS functionality to assist with special projects and configuration updates 1st BR to Pilot the IMPS/OPS BR Transition program Assisted with creation of 2011 AE BR documentation/training Created Sharepoint Documentation website to house all BR training & documentation Managed Clients with up to 17,000 employees, including Retiree and DB clients Show less

  • Associate HCM Service Consultant - Vantage

    Mar 2012 - Nov 2015

  • Associate Benefits Expert - Vantage HCM

    Nov 2006 - Nov 2015
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  Oracle

  Nov 2015 - now

  • Managed RCA analysis for F.A.S.T. Fusion team to spearhead the AT/IT Flow upgrade for Q4. • Demonstrates comprehensive understanding and proficiency of Oracles internal processes, practices, tools and systems, which includes Oracle’s ODM processes and practices, as well as a thorough understanding of HR Core, Absence and TL applications. • Facilitates the professional development of employees and leaders by expanding mindshare in order to further strategical business growth. Applies knowledge of human resources and organizational improvement concepts to increase organizational effectiveness as a result of assessments, research, data collection and analysis. Partners with the line of business to plan, develop, and implement aligned HR programs to impact business results.• Understands an organization's key strengths and weaknesses and aligns personal goals with the organization's objectives. Identifies how own decisions and plans will affect other parts of the business.• Works collaboratively with customers to determine their needs and identify appropriate solutions. Ensures that customers and decision makers are influenced.• Identifies and assembles resources across global functions to provide insight into emerging issues and to resolve them. Develops a strong global network for mutual assistance and knowledge exchange.• Remains focused on key goals and assists team members in implementing change. Openly shares information that helps the team understand the dimensions and reasons for a particular change.• Conveys information, thoughts, and opinions by writing or speaking in a persuasive manner Show less

  • Senior Principal Technical Account Manager

    Sept 2024 - now

  • Principal Technical Account Manager

    Mar 2022 - Sept 2024

  • Senior Technical Support Engineer

    Jan 2019 - Mar 2022

  • Technical Support Engineer

    Nov 2015 - Jan 2019