Fazle Rabbi

Experience

• 

  Knitwear Creator Ltd.

  Feb 2019 - Sept 2021

  Asst. Executive-IT

  Duties/Responsibilities:1. Installing and configuring computer hardware operating systems and applications within Windows Server 2016 environment.2. monitoring and maintaining computer systems and networks;3. talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;4. troubleshooting system and network problems and diagnosing and solving hardware or software faults;5. replacing parts as required;6. providing support, including procedural documentation and relevant reports;7. following diagrams and written instructions to repair a fault or set up a system;8. supporting the roll-out of new applications;9. setting up new users' accounts and profiles and dealing with password issues;10. responding within agreed time limits to call-outs;11. working continuously on a task until completion (or referral to third parties, if appropriate);a. prioritizing and managing many open cases at one time;b. rapidly establishing a good working relationship with customers and other professionals testing and evaluating new technology; 12. Ensure constant availability of technical resources Show less

• 

  Al-Muslim Group

  Oct 2021 - Dec 2023

  Officer-IT

  Duties/Responsibilities:1. Administrating Large Scale MS Windows 2008 Server based Domain Network.2. Depth Knowledge on Active Directory, Group Policy, User Administration, Security Policy & especially on Windows Structure. 3. Backup the Servers regularly (we have been using licensed BrightStor ARCserver Backup r11.1 software with GFS system through DAT Drive with DAT CAR ) 4. Perform all kinds of brand & clone PCs, Laptops, Notebooks, troubleshooting including different types of Scanners, Printers. 5. Win2008 Server Administration, Data Backup / restore new PC configuration with LAN, s/w installation, troubleshooting etc.6. Communicate with the local and International vendors for new hardware / PC purchasing, replacement etc.7. Continues communication with ISP for un interruption IPLC and internet connectivity and maintain log sheet for RFO and take initiative to prevent any circumstances.8. Communicate with Global IT team for any urgent issue and solve problem.9. Setup & maintain LAN/WAN and assist the users to perform their tasks using computer smoothly.10. Maintenance & Support CCTV Security Surveillance & Access Control System (RF ID)11. VC (video conference) support using Polycom or any others tools. Show less

• 

  Tex Fashion Global

  Jan 2024 - now

  IT-Executive

  1. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled backup jobs.2. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, security updates and patches3. Perform regular security monitoring to identify any possible intrusions.4. Perform regular file archival and purge as necessary.5. Ensure constant availability of technical resources.6. Provide Tier I/other support per request from various constituencies. Investigate and troubleshoot issues.7. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.8. Support LANs, WANs, network segments, Internet, and intranet systems.9. Support/trained users to run different business applications 10. Upgrade and configure system software that supports Company infrastructure applications or Asset Management applications per project or operational needs.11. Support Video Conference 12. Perform periodic performance reporting to support capacity planning.13. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. 14. Maintain data center environmental and monitoring equipment.15. Communicate with local vendor to purchase IT equipment with best market price.16. Communicate with Global IT team for different problem and solution.17. Handle different project independently. Show less