Thavamani Paramasivan

Experience

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  Lactus Paper Industries Sdn bhd

  Apr 2018 - Apr 2019

  Sales Coordinator

  • Issue Sales Order, Delivery Orders & Invoices. • Answers and respond to customer inquiries on shipping issue. • Manage SAP system.• Handling orders by phone, email and checking the orders. • Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. • Entering order information into company database. • Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently Show less

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  PParking International Pte Ltd

  Apr 2019 - Apr 2023

  Customer Service Executive officer

  • Answer incoming, outgoing calls and resolve customer complaints in a professional manner. • Efficient monitoring of CCTV and systems. • Administrative works with Microsoft office knowledge. • Follow up customer calls where necessary and ensure on outstanding cases.• Maintain daily car park operation. • Perform basic troubleshooting steps for operational issues and escalate to respective departments. • Handle customer and public queries and feedback. • Able to multitask and perform basic diagnostic computer system.• Able to perform under pressure and manage overwhelming calls. • Update daily cases of carpark operation of HDB and commercial carparks in report. Show less