Experience

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  Knob noster middle school

  Jan 2016 - Jan 2018

  Junior high football coach
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  Olathe ford lincoln

  Jun 2019 - Mar 2020

  Sales consultant

  In the Sales Consultant role at Ford, pivotal responsibilities ensured a seamless and satisfying customer experience. Welcoming customers with warmth and professionalism, engaging conversations facilitated a thorough understanding of automotive needs and preferences. Through active listening and rapport-building, effective guidance was provided throughout the vehicle selection process, featuring hands-on test drives and detailed product presentations.As a knowledgeable resource, accurate information on vehicle specifications, pricing details, and available financing options was furnished. Navigating customers through the purchasing process, transparency and clarity fostered trust and confidence.Commitment to customer satisfaction extended beyond the sale, with diligent post-sale follow-ups addressing concerns and surpassing expectations. Collaboration with the sales team and other departments contributed to a cohesive operation prioritizing customer needs.Remaining informed about Ford's latest offerings and industry trends, continuous enhancement of knowledge and expertise better served customers. Dedication to delivering exceptional customer service embodied Ford's commitment to excellence, leaving a lasting impression on every served customer. Show less

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  Cerner corporation

  Mar 2020 - Dec 2021

  Adoption coach

  Demonstrating a proficient track record in healthcare IT, comprehensive EMR (Electronic Medical Record) support has been provided across various clinical contexts, encompassing both acute care and ambulatory settings throughout the United States. Responsibilities included troubleshooting, technical assistance, and leading training sessions to introduce and integrate new workflows. These sessions, conducted in both classroom settings and personalized one-on-one engagements, have been pivotal in ensuring end-users' adeptness and confidence in navigating their new EMR systems.Additionally, instrumental roles have been held in driving initiatives aimed at enhancing EMR adoption rates and optimizing system performance. Leveraging insights derived from provider and nursing utilization data, tailored strategies have been developed and implemented to streamline workflows and maximize efficiency. Aligning these efforts with the specific needs and objectives of each client consistently yielded impactful results in improving overall EMR utilization and effectiveness. Show less

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  Oracle

  Dec 2021 - now

  Adoption manager

  PROJECT MANAGER, ELECTRONIC HEALTH RECORD IMPLEMENTATION | ORACLE- Lead project management efforts within the Electronic Health Records (EHR) Implementation Team at Oracle, facilitating seamless transitions for hospitals and clinics across the United States and internationally.- Spearhead the Clinical Adoption Coaching team, offering consulting services globally and refining client processes and workflows during system transitions.- Manage implementation engagements, overseeing teams of over 500 individual contributors, and coordinating schedules and travel arrangements for consultants.- Provide actionable feedback to client executives, project teams, and end users to optimize processes and technical solutions during go-live phases.- Cultivate and nurture client relationships, ensuring satisfaction and maintaining visibility through on-site and virtual interactions.- Direct the approval process for client invoices associated with implementation time and travel expenditures.WHO IS THIS FOR?Supporting healthcare professionals across the United States in transitioning to a new electronic health records system, operations span hospital and clinic settings, engaging with providers and nurses alike.The Microsoft systems in use comprise Outlook, Teams, Excel, PowerPoint, Word, Planner, Forms, SharePoint, Power Bi, Defender Antivirus, Authenticator, Skype, Confluence, OneNote, and OneDrive.Additionally, other systems include PeopleSoft, Slack, Zoom, ACT Ticket Logging, Avaya, Image Processing Management, and MySites.CAREER HIGHLIGHTS:- Directed a workforce of over 500 employees in execution of a $12M Oracle project with 26K billable hours logged within the first week of the go-live event.- Developed and implemented comprehensive job aids which maximized performance by new associates and ensured efficient processes and reports.- Emerged as an outstanding manager and coach with marked success in building and maintaining influential client relationships. Show less