Experience

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  Clotheline of saratoga

  May 2012 - Aug 2012

  Intern

  Shadowed and worked closely with the owner(s) of a small specialty women’s clothing boutique during the summer of 2012, being exposed to and learning critical functions of running a business. Duties included and covered the majority of responsibilities held by a small business owner and operator. In particular this included cost analysis of ten lines of inventory, directing business operations in the areas of new product selection and competitive pricing. Other tasks included managing product logistics from order to delivery, pro-forma invoice management, and analysis of competition. Implying strategic purchasing, pricing, and marketing were crucial to the small business located in a seasonal shopping destination area highly saturated with competition. Show less

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  Shipley center for innovation

  Sept 2013 - May 2014

  Project coordinator

  Consulted with internal and external experts to generate innovative solutions and assess the feasibility of new product creation. Duties included constant communication of progress to all relevant stakeholders, both in written and oral forms, conduct market research and feasibility studies, as well as assisting in the development of branding, business plans and intellectual property.• Required to create comprehensive plans that identify all tasks, resources and deliverables required to achieve the desired results for internal and external constituents. Regularly conducted data analysis including both detailed data manipulation and interpretation. Capitalized on detail oriented nature as well as strong organizational skills to identify and solve problems independently while still being able to work as part of a team. Show less

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  Estackss llc

  Sept 2013 - May 2014

  Executive administrative assistant

  Worked directly with the founder and CEO of a professional web development start up, on tasks covering the full spectrum of business functions.Tasks included managing remote sub-contractors’ projects on TeamWork.com, basic Quickbooks account management, developing an interview and evaluation process for new employees, as well as assisting in event planning and company promotions.

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  Capitol hill management services, inc.

  Jun 2014 - Nov 2014

  Account executive

  Position administers and provides support to several association clients, including working with volunteer board members, maintaining client membership databases, coordinating programming and conferences, communications and online presence. Position is partnered with a senior staff member in order to gain further knowledge and experience in the profession

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  Don brown bus sales

  Dec 2014 - Jan 2016

  Marketing coordinator

  As the Marketing Coordinator at Don Brown Bus Sales, Inc. I am responsible for coordinating, leading and inspiring the team to meet their own individual potential while serving the DBBS team as a whole. Responsibilities also include maximizing the efficiency, creativity and productivity of the department. Develop, monitor and be the keeper the schedule for all Marketing action plans while achieving the highest levels of quality material. Action-oriented and driven individual constantly contributing to the development and implementation of organizational and departmental marketing strategies and efforts.Duties and Responsibilities:Maintains office staff job results by coaching and counseling team members; planning, monitoring, and appraising job results Continually interact with internal departments to accurately understand their needs and coordinate a rolling promotional calendarDevelops and implements strategic marketing and sales plans and forecasts to achieve corporate objectives for products and services.Assists in the development and execution of marketing operating budgetsPlans and oversees advertising and promotion activities including print, online, electronic media, and direct mailDevelops and recommends strategy to produce the highest possible long-term market shareEnsures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgetsMonitors competitor products and marketing activitiesEstablishes and maintains relationships with industry influencers and key strategic partnersEstablishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events Show less

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  Send word now

  Apr 2016 - Jun 2019

  Daily support: Maintain SWN’s technical relationship with each assigned customer, providing each excellent support that fosters loyalty and account retention. Technical Support Resource:o Develop a strong Tier 2 level of understanding of the SWN service.o Ability to identify, diagnose, and isolate customer affecting issues, understanding the differences between network infrastructure and software application problems.o Ability to work with customers to isolate and/or re-create issues, keeping a professional demeanor at all times.o Document all findings and customer communication in a trouble ticket format.o Support the development of new tools to enable more automation of the customer support duties. Account implementation: o Introduce key players to service.o Assist customers in gathering initial data.o Import customer data as required, using the company’s data import tools; check data before, during, and after to assure its correctness.o Train new customers onsite or by Web/phone, as required.o Ensure successful implementation test for each customer. Relationship management:o Serve as the dedicated initial point of contact for assigned accounts.o Be personally familiar with the key people at each assigned account, especially those authorized to activate and manage the customer’s account.o Receive and satisfy direct technical inquiries with quick, correct, helpful responses.o Document all customer interaction in the company’s CRM resource.Ongoing Maintenance and Support:o Remind/assist customers to keep their contact data current.o Schedule regular, limited tests with customers (at least one per quarter if there has been no other account activity).o When necessary, instigate action within SWN, according to defined protocols, to resolve any customer inquiry or concern.o Serve as a technical support specialist, providing Level 2 support for customers and team members alike. Show less

  • Associate Director of Customer Support

    May 2017 - Jun 2019

  • Customer Support Manager

    Apr 2016 - May 2017
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  Eci software solutions

  Jun 2019 - Sept 2021

  Project manager
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  Simpplr

  Sept 2021 - now

  • Professional Services Manager

    Feb 2025 - now

  • Senior Project Manager

    Oct 2023 - Feb 2025

  • Project Manager

    Sept 2021 - Oct 2023