Kimberly Dostillio

Experience

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  Turbomeca USA

  Jan 2000 - Jan 2009

  Customer Support / Repairables Coordinator

  Customer Support: Manages the customer support aspects of spare parts sales as well as fleet management, preparation of engine/module quotes and maintenance of engine logs and spreadsheets.; ensures that customers fully understand the policies associated with these activities as well as related quotes and turn-around times; ensures customer satisfaction.• Establishes and maintains effective professional relationships with Turbomeca USA’s customers through constant communication.• Call center duties• Processes requests for quotations from customers.• Processes and follows-up on customer’s purchase orders; including order entry, coordinating shipping, and identifying customer’s credit standing.• Determines core return requirements from customers.• Tracks return of cores from customers in a timely manner.• Prepares work orders for Turbomeca core property and customer property.• Prepares and submits quotes for the overhaul and repair of engines, accessories, and parts to customers.• Maintains files for customer property in work.• Inputs quote data in the Performance Review Database.• Processes engine, FCU, and HMU rental requests.• Maintains back order reports, releasing parts as received.• Ensures Field Representatives are kept abreast of any pertinent information that is exchanged with customers in relation to AOGs, etc.• Maintains files for repairs in work.• Submitted quotes and approvals.• Managed internal/external suppliers. Show less

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  Safran Electronics & Defense, Avionics USA, LLC.

  Aug 2011 - Oct 2018

  Coordinate activities involved with procuring goods and services including preparing documents and establishing purchase orders; developing requests for bid and conferring with suppliers to obtain product or service information such as price, availability, delivery terms, and warranties; selecting products for purchase and estimating values according to knowledge of markets.- Analyze supply chain, market, and delivery conditions to determine risks, and acts accordingly to optimize flow and reduce variation.- Correspond with suppliers and customers.- Establish a focal point between customers and suppliers for directing cross-functional activities in the supply chain management process, such as engineering and market condition changes, to ensure product or service quality and availability.- Act as a project manager for special projects or initiatives, including authority to expedite product or services to coincide with and achieve department objectives.- Qualify and monitor suppliers in accordance with the company's policies and procedures.- Develop supplier agreements, terms, and conditions in accordance with company policy and procedures.- Perform calculations to support negotiation of package deals and volume buys.- Review purchase requisitions to ensure accuracy and completeness of nomenclature and specifications- Verify supplier invoices with bids and purchase orders to help ensure invoices are paid per contractual requirements.- Search inventory records and/or warehouse to determine if material on hand is in sufficient quantity to support supply chain requirements.- Develop spreadsheets, enter data, and analyze data to support department tasks, goals and objectives; define and improve procurement methods.- Maintain reporting systems with periodic presentation of metrics to management in support of supply strategies and company objectives. Show less Responsible for all aspects and coordination of Noria/retrofit programs, loaner/exchange core returns and warranty management for all incoming customer units.- Collect data used for implementation of Noria/retrofit projects; maintains and follows closely the progress of Noria/retrofit projects.- Compose and type routine correspondence- Responsible for forecasting of upcoming requirements and customer needs- Organize and maintain file system for Noria project files, correspondence and other records.- Maintain databases and key performance indicators for tracking of Noria project progress and performance.- Responsibility for tracking of shipments and follow up for delivery tracking.- Review incoming documentation on repairable parts and accessories received for accuracy and completeness, as it pertains for Noria projects.- Initiate exchange order transactions for accessories and other parts for Noria projects.- Act as the focal point for customers and suppliers on all Noria/retrofit campaigns- Prepare quotes & follow-up with customers for approvals- Prioritize work based on WIP (Work In Progress), aging, spare parts and customer spare pool- On call AOG (Aircraft On Ground) rotation- Follows prescribed procedures to fulfill project objectives, making alterations if needed, with approval of Customer Administration Manager. Show less

  • Buyer

    Jan 2013 - Oct 2018

  • Customer Support Manager

    Dec 2011 - Jan 2013

  • Noria Coordinator

    Aug 2011 - Dec 2011
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  Dallas Aeronautical Services, LLC (DAS)

  Oct 2018 - now

  Customer Support Manager