Phanice. K. Khavala

Experience

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  Digital Divide Data (DDD)

  Jan 2015 - Jan 2017

  Data Management Operator
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  Digital Divide Data (DDD Kenya)

  Jan 2017 - Jan 2018

  Team Leader
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  Digital Divide Data (DDD)

  Jan 2018 - Jul 2018

  Supervisor

   I assisted in negotiations with clients on product pricing and terms Implemented significant process improvement strategies Met deadlines and targets of clients, presenting high-quality error-free project outcomes with up to 98% accuracy Management of team productivity Workload management Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule target

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  Africa 118 Inc.

  Aug 2018 - Aug 2020

  Project Manager Team Lead

  Led a team of 10 in the field work, reporting back to the project manager Work closely with the employer's office to implement the Google Business Profile (GBP) program Mapping, and identifying new Micro, Small & Medium Enterprises (MSMEs) businesses to support the GBP Signing up businesses on GBP Collect business data using Infomoby Agent App (Available in Play Store) and submit it for verification Help and train business owners to manage their profiles. worked with different stations to provide optimal coverage and meet production goals. Established open and professional relationships with team members to achieve quick resolutions for various issues Show less

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  Soft Vacancy

  Oct 2018 - Aug 2019

  Quality Management

  Convey their findings to the production managers and corporate leadership.Employees should receive quality assurance training for all aspects of the production process.Examine goods or services to make sure they adhere to quality standards.Organize meetings with production or service management to learn more about the policies and practices followed by the business.

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  Village Lounge

  Jan 2020 - Jan 2023

  Purchasing Manager and Administrator

  Manages purchase requests, seamlessly places orders with multiple suppliers, and gets the best Automatic purchase control Improved safety procedures to create safe working conditions for workers. Accomplished multiple tasks within established timeframes. Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground. Defined clear targets and objectives and communicated to other team members. Maximized performance by monitoring daily activities and mentoring team members. Onboarded new employees with training and new hire documentation. Planned and budgeted accurately to provide business with resources needed to operate smoothly. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Show less

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  SADEN Community Based Organization

  Jan 2023 - now

  Volunteer

   Collaborated with the SADEN team to promote sexual reproductive health rights among young women in informal sectors Actively participated in gender-based violence advocacy campaigns, including awareness-raising events, workshops, and community outreach programs Contributed to economic and social development initiatives by providing support and resources to empower young women in marginalized communities Assisted in organizing and facilitating educational sessions and workshops on sexual and reproductive health, gender equality, and economic empowerment Engaged in fundraising activities to support SADEN's programs and initiatives aimed at improving the lives of young women Worked alongside a diverse team of volunteers and professionals to achieve the organization's mission and objectives Show less

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  Teleperformance

  Jan 2023 - now

  Customer Service Representative

  Handle incoming customer inquiries through various communication channels (phone, email, chat)Provide accurate and timely information to customers regarding their inquiries or concernsResolve customer complaints and escalate complex issues to the appropriate departmentsMaintain a high level of professionalism and empathy while interacting with customersDocument customer interactions and update relevant information in the databaseCollaborate with team members to improve overall customer satisfaction Show less

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  Sama

  Jul 2023 - Jan 2024

  Team Leader

  Optimizing daily operations by reviewing employee work schedules, managing staffing requirements, handling leave of absence requests, and coordinating off daysUpholding high customer satisfaction rates by providing timely responses to inquiries, analyzing client feedback, and ensuring operations align with company Customer Relationship Management (CRM) policies.Facilitating effective communication of company policies to colleagues and ensuring compliance through regular correspondence.

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  Public Procurement Regulatory Authority, Kenya (PPRA KENYA)

  Jan 2024 - now

  Procurement Specialist

  Manage internal and external correspondence, including the review of professional opinions regarding goods, services, and works.Review draft tender advertisements and prepare addenda and clarifications pertaining to the advertised tenders.Address concerns raised by both external and internal stakeholders.Estimate and establish cost parameters and budgets for purchases.Review and analyze all vendors/suppliers, supply, and price options.Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development.Acting as a liaison between the project team and Administration/Finance Unit or any other support department. Show less