Deepti Ira

Experience

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  AR Wonders

  Jan 2004 - Dec 2005

  Technical Writer

  AR Wonders specialized in CRM based product & services development Responsibilities:Worked closely with the product developers in designing the software product and analyzed and understand the training needs and proposed learning solutionsDesigned and developed CRM software’s User Manuals/Help Interface using the RoboHelp X5 authoring tool and other technical write-ups for the CRM software productDesigned and developed software support and training materials like Installation Guides, Job Aids Established learning development standards to ensure consistency across all training artifacts Show less

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  Aurionpro

  Apr 2006 - Jun 2007

  Senior Executive

  aurionPro Solutions specializes in the development of world-class Banking and Supply Chain Management software platforms & delivers award-winning consulting services Responsibilities:Interacted with stakeholders to analyze and understand the training needs and propose precise learning solutionsDesigned and developed Logistics software’s User Manuals/Help Interface using the RoboHelp X5 authoring toolDesigned and developed software support and training materials using the Adobe Captivate authoring toolDeveloped technical training write-ups for software productTransformed existing technical content into engaging learning experiences Established learning development standards to ensure consistency across all training artifacts Show less

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  Arshiya Limited

  Jul 2007 - Mar 2013

  Manager, Strategic Initiatives

  Responsibilities:*Learning and Development:Conducted needs analysis with the stakeholders to design effective learning solutions for integrated supply-chain system including in-house developed Warehouse Management System ERPWorked closely with the HR team to develop effective training and reference materials for the new joiners, sales, and operations teamDeveloped training materials and quick reference guides for the sales team for cross-selling and up-selling all service offerings in consultation with the subject matter experts*Communications:Managed ‘On Record’ PR and Creative agency relationshipCreated sales and marketing collaterals for both corporate and its seven divisions Prepared/ghost wrote internal communication, investor presentation, press releases, articles, website content, and case studiesManaged internal communication with the Global Advisory Board, Board of Directors, and divisions Designed and implemented annual corporate marketing/brand management strategy for the group and its seven divisions Show less

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  Accenture

  Apr 2015 - Dec 2018

  Worked as a vendor partner with Accenture Operations, Mumbai in Communications, Media and Telecom (CMT) professional community’s Collaboration Services team (Pyramid IT Consulting- Primary Employer). As part of the professional community was responsible for employee engagement and internal communication projects.Responsibilities:Strategize and prepare annual, quarterly and monthly community plan based on business priorities to enhance its reach among employeesStakeholder management to best understand and enable the collaboration program to align with strategic business priorities and needs Define measurable outputs, gauge effectiveness against business priorities using various analytical tools and publish results Design & develop community site with proper content placement to enhance user experienceCampaign Management: Create campaign and communication plan on trending topics, execute and collate metrics to measure campaign success Show less Worked as a vendor partner with Accenture Consulting, Mumbai in Health and Public Service professional community’s Change Management team (Pyramid IT Consulting- Primary Employer). Worked on training, sales enablement support, and internal communication.Responsibilities:Strategize and prepare annual, quarterly and monthly communication plan for the professional community to enhance its reach among membersDesign & develop marketing/sales enablement content for the community newsletter, websites, brochures, posters, presentations, videos, and other platformsDesign, development & maintenance of the professional community's communication platforms (website, circles, etc.)Develop unique ways of using content across key platforms eg. InfographicsDesign a calendar of training programs, events, leadership calls, etc. for the community Show less Worked as a vendor partner with Accenture Consulting, Mumbai in Health and Public Service operating group (Pyramid IT Consulting- Primary Employer). It is involved in serving government and public-sector entities in the defense, revenue, postal, human services, customs, border-management, public-safety, and higher-education sectors. It also serves public-sector healthcare agencies, healthcare provider networks, and healthcare payers.Responsibilities:Analyzed, designed and deployed solutions to streamline client’s manpower requirements across the business unitsDeveloped a streamlined Performance Appraisal process (from seniority-based to performance-based)Implementation of Website/ Portal, MobileApp, Scanning, and Digitization of documents under e-Governance initiativesEvaluated and developed communication strategies both for the internal Accenture team and the client (Govt. of Maharashtra)Participated in concept development for various communication channels (online/offline) Developed business process manuals, concept documents, reports, presentations, induction & training material, and website contentStandardize the citizen interaction processesBid Management for selection of vendors for undertaking various projects as part of automation Part of PMO team, managing, monitoring and reporting the progress on the last reviews for each of the public service projects handled by H&PS (West Zone), Accenture Show less Worked as a vendor partner with Accenture Consulting, Mumbai in Police Scotland - i6 project (Magna Infotech: Primary Employer). Police Scotland is the second-largest Police force in the UK. The i6 project addressed the complex landscape that currently exists, by integrating multiple business processes and delivering common national policing processes that are currently spread across 120 IT applications with minimal connectivity.Responsibilities:Develop training materials (application simulations) adhering to agreed training development practices in the rapid authoring tool Adobe Captivate - 8Review the training materials for quality and adherence to i6 standards and templates prior to being sent onshore for reviewCoordinating with media developers for content enhancing graphics and other media as required to be incorporated into the training course contentConduct peer QA reviews as needed for standards, templates, and content Show less

  • Senior Consultant - Collaboration Specialist

    Sept 2018 - Dec 2018

  • Senior Consultant - Communication Specialist

    Dec 2016 - Aug 2018

  • Senior Consultant

    Sept 2015 - Nov 2016

  • Senior Instructional Designer

    Apr 2015 - Aug 2015
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  Accenture

  Dec 2020 - Apr 2022

  Senior Instructional Designer

  Working with Accenture as Vendor Partner since April 2015. Have undertaken projects under Learning & Development, Consulting, Collaboration Services, and Communication.ResponsibilitiesConducted needs analysis with the stakeholders to design effective learning solutionsDeveloped the training curriculum in discussion with the business and functional SMEsDeveloped SAP S/4HANA focused Instructor-Led Trainings (ILTs), job aids, software simulation (SAP Enable Now), and Web-Based Trainings (WBTs) for a manufacturing company, the world’s largest brewery’s workforce, and othersDeveloped a comprehensive and detailed Policing ERP training set comprising, application simulations and a training package (Adobe Captivate- 8)Developed web and mobile-based training for the world’s largest consumer and industry electronics manufacturer’s marketing learning academy using Articulate Rise 360 authoring toolWorked closely with the SMEs for the development and review of learning material to meet the client's expectationsCoordinated with graphical and media experts for content enhancing graphics and other media as required to be incorporated into the training course contentCreated department-wise manual for the client, as part of their Citizen Charter to train the public (client’s target audience) and bring transparency in the working of their departmentsDeveloped various training materials and presentations highlighting features and benefits of e-Governance applications like MobileAppAssisted Project Managers in project PMO operations Show less

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  Infosys Consulting

  Jul 2022 - now

  Senior Instructional Designer - Lead

  Working as a Vendor Partner.Developing SAP (ECC), Blue Yonder, and Manhattan software platform focused training package including software simulations using SAP Enable Now and job aids for a leading retail companyDeveloped SAP (S/4HANA) focused training package including ILTs, software simulations, and Guided Tours using SAP Enable Now for a leading mining and mineral processing companyWorking closely with the functional heads and SMEs for the development and review of training material Show less