John McNaught

Experience

• 

  Project Telecom

  Nov 2001 - Jan 2004

  Faults/Technical Agent

  Providing support to all business customers as well as a fixed base of clients.My role was to offer technical support and also handset replacements where necessary ensuring a quick turnaround for the customer.

• 

  Vodafone

  Jan 2004 - May 2018

  Leading a team of Account Managers, committed to delivering an exceptional end to end customer experience through building effective relationships. Also, demonstrating how business customers could become more responsive, more efficient and better connected.Role duties:• Leadership of the outbound sales & account management team in Vodafone’s SME sector. • Provided accurate team growth and retention forecasts on a weekly basis to the Senior Sales Manager.• Supported the sales team to deliver an excellent customer experience and assisted with any escalations, working with the customer to a resolution.• Ensured the team were trained in all aspects of their roles.• Led departmental retention process across two sites, to increase customer satisfaction and reduce volume of contract cancellations Show less Team Leader for desk based Account Managers, covering the North East & Yorkshire region. We provided our customers with business communications transformation expertise and a range of voice and data services including: dedicated internet access, secure device management & hosted telephony.Role duties:• Leadership of the North East & Yorkshire Desk Based Account Management Team • Responsible for forecasting monthly/quarterly forecasts to the Regional Sales Director• Coaching and development of the team and conducting one-to-one appraisals• Supported team in achieving sales targets, finishing the financial year in a position of growth• Worked with Marketing to promote brand and raise awareness of regional presence Show less Dedicated Sales & Account Manager for Leeds and the greater LS region. Responsible for SME & Corporate clients, focused on driving new business within the region and growing a portfolio of accounts.• Implemented and managed a sales strategy to deliver against KPI’s for fixed, mobile, cloud & hosting, in line with the Regional Business strategy• Balanced retention, growth and new business to drive revenue and margin improvement• Consistently hit and exceeded sales targets for the region• Worked closely with customers to understand their business challenges, and developed a customer specific strategy and business plan, in line with the product & service portfolio• Built long term and effective relationships, and delivered an end to end outstanding customer experience Show less Responsible for working closely with business customers, considering a change of provider. Also, pro-actively contacting customers that had not had any recent interaction or service reviews. • Proactively contacted the customer base to conduct reviews / discuss and resolve pain points / further growth.• Identified new sales opportunities to increase growth and revenue on customer accounts. • Delivered sales proposals via written communication or verbally.• Managed own time to ensure market and product knowledge was up to date Show less Part of Vodafone's award winning sales team who achieved some great recognition such as Sales Contact Centre of the Year, Sales International Team of the Year and Sales & Marketing Team of the Year. We strived to provide an excellent business to business experience to Vodafone's business customers existing and new.• Developed and built long-lasting relationships with a portfolio of major clients• Acquired a thorough understanding of key customer needs and requirements• Ensured all quotes, products & services were delivered to customers in a timely manner and resolved any problems or issues promptly• Acted as the link of communication between key customers and internal departments• Prepared regular reports of progress and forecasts to internal stakeholders Show less • Worked closely with the internal sales teams to promote the need for Unified Communications in the marketplace.• Engaged with customers from receiving warm & cold leads, generating into strong sales opportunities. Also used initiative to self-generate own leads• Understood customers’ needs and business requirements in order to present solutions• Submitted detailed quotes for customer’s telephony estate• Collaborated with IT Solution Architects to ensure smooth transition of service Show less

  • Sales Manager - Small & Medium Enterprise

    Apr 2017 - May 2018

  • Regional Sales Manager - North East & Yorkshire

    Dec 2016 - Apr 2017

  • Regional Account Manager - Leeds ( North East & Yorkshire Region )

    May 2015 - Dec 2016

  • Retention Manager

    Sept 2013 - May 2015

  • Key Account Manager

    Sept 2012 - Sept 2013

  • Unified Communications Sales Specialist

    Oct 2011 - Sept 2012

  • Senior Telephone Account Manager

    Oct 2004 - Oct 2011

  • Faults/Technical Support Acting Team Leader

    Jan 2004 - Oct 2004
• 

  Rentokil Initial

  Jul 2018 - Mar 2019

  Business Development Manager - Nottinghamshire & Lincolnshire

  • Responsible for existing Rentokil Initial customers across Nottinghamshire and Lincolnshire as well as generating new business. • Introducing and selling a broad range of specialist hygiene services including air filtration, deep cleaning and the safe storage and disposal of clinical waste.• Consulting with customers to ensure compliant with health & safety and waste management legislation.

• 

  Digital Space

  Mar 2019 - now

  • Service Delivery Manager

    Sept 2024 - now

  • Account Manager ( Mid Market )

    Mar 2023 - Aug 2024

  • Account Manager ( SMB & Wholesale )

    Mar 2019 - Feb 2023