Mehul Patel

Experience

• 

  GNFC

  Nov 2003 - Dec 2004

  Engineer-Network
• 

  Sify Technologies Limited.

  Dec 2004 - Oct 2007

  Engineer-NCG
• 

  Tata Communications

  Oct 2007 - Jan 2010

  Executive Networks

  • Member of core team, responsible for providing L2/L3 support and managing the IP network (MPLS and Metro-E, WiMAX POP) of entire Gujarat.• Responsible for maintaining uptime of MPLS, Metro and WiMAX POP as per SLA.• Installing & Configuring Cisco boxes which includes Cisco 12410, 7609, 7606, Catalyst 6513, 3750, and 2950.• Troubleshooting connectivity, adjacency, routing issues between Mega, Major & Micro Pops.• Configuring and troubleshooting corporate IP N/w in MetroE and 100 POP (MPLS POP).• Core backbone routers (Provider) as well as Provider Edge routers upgraded, both Hardware as well as Software wise.• Handling Change Management process which is standardized method and procedure used for efficient and prompt handling of all Changes, in order to minimize the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organization.• Ensuring Service level Agreements to Corporate Customers by means of analyzing reasons for outages and deploying proactive processes. • Responsible for fulfilling training needs of the team members by taking part in knowledge sharing session• Managed Regional NOC having L1 engineers and Technical support for L1 engineer of Regional NOC, downstream location and field engineer. Show less

• 

  Infosys

  Jan 2010 - Mar 2020

  • Responsible for the daily performance and availability of the organization's network. • Oversees the daily operations of network staff and records incidents and changes.• Ensure that proper network and Infra Security hardware and software inventories are up to date. Maintain all license and production inventories.• Defining and enforcing the procedures and policies to ensure 100% uptime.• Building the core networking team and managing subordinate staff in the day-to-day performance of their jobs.• Respond to all network outages or performance issues and direct team to execute necessary repair or configuration changes.• Helping with the overall network architecture and vendor management.• Maintain and report SLA defined by client. Show less • Client servicing/interaction Weekly/monthly operations review QBR (Quarterly business review) Owned all services provided to the customer by leading global team.  Maintain defined SLA and KPI Establish a well-defined escalation mechanism• Staffing Management Hiring and recruitment Tasks/work allocation Schedule Management Performance management of resources and project rotations• Transition Management Initial set-up New hire on-boarding Training of resources Ramp up teams as per business needs• Financial Transactions Responsible for billing of resources to customer (Caradigm) Generated monthly invoices after coordinating with Finance team for necessary approvals Track estimate billing/expenses for future and maintain project margin. • Miscellaneous Project SPOC for BCP/DR (Business continuity planning/disaster recovery) Coordinate with the Quality team and maintain CMMI level to 4/5. Working with CFG team on account growth opportunities.  Create and maintain project related documents Show less • Worked as Operational Manager for Network Product based company and manage Technical Assistance Center (TAC) team, who was responsible for providing Tier1 and Tier2 support for end customers.• Maintain the SLA parameter, Like cases are updated as per Priority and status, calls are picked up in 60 seconds, cases are closed within timeline defined as per Priority, • Actively participated in regular client operational reviews (Weekly/Monthly/Quarterly)• Successfully managed and monitored team performance as per project requirements.• Analyzed and monitored daily, weekly and monthly productivity of the Engineers through regular and consistent feedback and one-on-one session with the Engineers.• Arranging for Training both Technical/soft skill for the Team member, and keep them updated.• Preparing and Managing shift as per call/case volume.• Taking regular team meeting to address their issue, and make them aware on the current parameter and expected parameter by client. Show less

  • Senior Project Manager

    Jan 2016 - Mar 2020

  • Project Manager

    Jan 2013 - Dec 2015

  • Technology Lead

    Jan 2010 - Dec 2012
• 

  Lam Research

  Mar 2020 - now

  • Manage a global team of network/Infrastructure security engineers,• Deliver network services for 2 data centers and 90 locations, 14.000 employees,• Develop and maintain long term network operation strategies that will help enhance and achieve long term goals,• Troubleshoot and resolve all expedited issues impacting the business,• Evaluate new technologies and platforms to determine their applicability with the business needs,• Design and monitor annual budgetary program,• Carry out the supervision and delivery of global projects and modify/tweak systems so as to improve output,• Work with multiple vendors for quotation and negotiate new and existing vendor contracts, Show less • Manage a global team of network/Infrastructure security engineers,• Deliver network services for 2 data centers and 90 locations, 14.000 employees,• Develop and maintain long term network operation strategies that will help enhance and achieve long term goals,• Troubleshoot and resolve all expedited issues impacting the business,• Evaluate new technologies and platforms to determine their applicability with the business needs,• Design and monitor annual budgetary program,• Carry out the supervision and delivery of projects and modify/tweak systems so as to improve output,• Work with multiple vendors for quotation and negotiate new and existing vendor contracts, Show less • Manage a global team of network/Infrastructure security engineers,• Deliver network services for 2 data centers and 90 locations, 14.000 employees,• Develop and maintain long term network operation strategies that will help enhance and achieve long term goals,• Troubleshoot and resolve all expedited issues impacting the business, • Evaluate new technologies and platforms to determine their applicability with the business needs,• Design and monitor annual budgetary program,• Carry out the supervision and delivery of projects and modify/tweak systems so as to improve output,• Work with multiple vendors for quotation and negotiate new and existing vendor contracts, Show less

  • Sr. Manager - GIS

    Aug 2022 - now

  • Global Network Manager - GIS

    Mar 2021 - Sept 2022

  • Global Network Manager

    Mar 2020 - Mar 2021